Lead - It & Digital Transformation

3 weeks ago

Mumbai, Maharashtra, India Hiranandani Financial Services Full time
At HFS, we are committed to delivering superior customer experience and operational excellence through technology.

As Lead – Digital Transformation, you will drive the organization's digital strategy, reimagining processes and solutions across the secured lending value chain.

The role demands a visionary leader who can translate business needs into scalable, tech-enabled solutions while improving customer experience, productivity, compliance, and agility.

Key Responsibilities: Digital Strategy & Execution: Design and execute a comprehensive digital roadmap for HFS, aligned to business growth and transformation priorities.

Identify and prioritize opportunities for digitization across origination, underwriting, disbursement, collections, and servicing.

Process Reimagination & Automation: Lead process diagnostics and re-engineering exercises to reduce manual touchpoints, turnaround times (TAT), and operational risk.

Drive implementation of workflow platforms, RPA, and digitized decision engines for faster loan processing and approvals.

Technology Integration & Product Digitization: Partner with internal IT, product, credit, and sales teams to build digital journeys across customer and employee interfaces (e.g., mobile apps, digital DSA journeys, CRM).

Evaluate and onboard suitable tech partners / Saa S platforms for API-led integrations (e.g., for KYC, bureau, legal, valuation, etc.).

Data-Driven Decision Making: Leverage data and analytics tools to support real-time tracking, MIS dashboards, early warning systems, and risk modeling.

Champion the use of AI/ML, OCR, and analytics for faster and smarter credit decisions.

Change Management & Adoption: Drive organization-wide adoption of digital tools through training, communication, and stakeholder engagement.

Cultivate a digital-first mindset across functions and field teams.

Regulatory Compliance & Governance: Ensure that all digital initiatives adhere to applicable regulatory guidelines and internal compliance norms.

Build robust controls into digital journeys to reduce fraud and enhance audit-readiness.

Key Requirements: Education: B.

E./B.
Tech in Computer Science, Engineering or related field (mandatory).

MBA or equivalent postgraduate qualification preferred.

Experience:10–15 years of experience, with at least 5 years in leading digital initiatives in the NBFC / BFSI space.

Strong understanding of the secured lending ecosystem, including LAP and property-backed loan processes.

Skills & Competencies: Expertise in process automation, digital platforms, CRM, API ecosystems, workflow tools, and mobile/web app integration.

Experience working with fintechs and digital solution vendors.

Strong project management, stakeholder alignment, and cross-functional leadership skills.

Strategic thinking combined with execution orientation.

Preferred Attributes: Experience in rolling out digital onboarding / e KYC journeys.

Familiarity with LOS, LMS, and CRM systems used in lending.

Comfort with agile ways of working and digital innovation sprints.

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