Service Desk Specialist

1 month ago


Pune HO, India Tata Consultancy Services Full time

TCS IS HiringJob title: Service Desk – Agent Experience Range: 1 to 4 yearsLocation: Pune, chennai, NoidaMust HaveRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Ability to understand customer issue and route to appropriate team Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's Thanks and Regards



  • Pune, Maharashtra, India Ensono Full time

    Job SummaryEnsono is seeking a highly skilled Service Desk Specialist to provide first-level support and initial point of contact for our associates and external clients regarding computer and network-related incidents, requests, or issues.Key ResponsibilitiesProvide immediate resolution to a high percentage of issues or assign issues to the next level of...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job SummaryVimerse Infotech Inc is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality customer service and technical support via phone, email, and chat.Resolve...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    📁Job Title: Service Desk📁 Job Description:We are seeking a skilled Service Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will have a minimum of 3 to 5 years of experience working in an Enterprise IT environment.📁 Responsibilities:Deliver high-quality customer service and technical support to clients.Resolve technical...


  • Pune, Maharashtra, India Ensono Full time

    Job SummaryEnsono is seeking a highly skilled Service Desk Specialist to provide first-level support for computer and network-related incidents, requests, or issues. The ideal candidate will have a strong background in technical support and excellent communication skills.Key ResponsibilitiesProvide timely and effective support for Ensono's associates and...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...


  • Pune H.o, India Wipro Full time

    Wipro is conducting walk in interview drive for Service Desk Analyst role for Pune (Hinjewadi) location. Interested candidates can share their updated CV on 6292217343 (Whats App) with the subject line "Service Desk Analyst Pune". PLEASE DO NOT CALL on the given number. Eligibility Criteria: Graduation is mandatory Excellent English Communication skills is...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk AgentExperience Range: 1 to 4 yearsLocation: IndiaKey Responsibilities:Provide exceptional customer service and support via phone, email, and chatAssist customers with technical issues and route complex problems to the appropriate teamCollaborate...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk – AgentExperience: 1 to 4 yearsLocation: Pune, Chennai, NoidaKey Responsibilities:Provide exceptional customer service and support via phone, email, chat, or webAnswer customer requests and assist with issues in a timely and professional...

  • Service Desk Manager

    4 weeks ago


    Pune H.O, India Wipro Full time

    Total Exp : Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1.Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...


  • Pune, India Ensono Full time

    Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue...


  • Pune H.O, India Tata Consultancy Services Full time

    Role :IT Service Desk Exp:04-08Loc:PuneAtleast 4 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial SkillUnderstanding and knowledge on IT Infrastructure.Work in any shift (24*7) ITIL Knowledge Understanding and knowledge on IT Infrastructure.


  • Pune, Maharashtra, India Fujitsu Full time

    Service Desk Expert Job DescriptionFujitsu is seeking a highly skilled Service Desk Expert to join our team. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.Key Responsibilities:Analyze and resolve technical...

  • Service Desk Manager

    2 months ago


    Pune H.O, India Wipro Full time

    Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

  • Service Desk

    5 months ago


    Pune, India Lancesoft Full time

    Job Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...

  • Service Desk

    5 months ago


    Pune, India Lancesoft Full time

    Job Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...


  • Pune, Maharashtra, India Wipro Full time

    Job Title: Service Desk AnalystJob Summary: Wipro is seeking a highly skilled Service Desk Analyst to join our team in Pune (Hinjewadi) location. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for service desk...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Description:As a Service Desk Support Specialist at WNS Global Services, you will be responsible for providing exceptional customer service and technical support to our clients. Key responsibilities include:Must-Haves:Excellent written and verbal communication skills in EnglishWorking knowledge of ITIL best practices (at least V3)Customer handling...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job Title: Service DeskWe are seeking a skilled Help Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will possess excellent customer service skills and the ability to troubleshoot technical issues.Key Responsibilities:Provide technical support to clients via phone, email, or in-person.Resolve technical issues related to computer...


  • Pune, Maharashtra, India Staff4Me Full time

    We are seeking a skilled Virtual Desk Support Specialist to provide exceptional customer service and support to our clients at Staff4Me. As a Virtual Desk Support Specialist, you will be responsible for handling incoming calls and messages, providing accurate information, and assisting with administrative tasks.Responsibilities:Answer incoming calls and...

  • Service Desk Manager

    3 weeks ago


    Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

    Service Desk ManagerRight Move Staffing Solutions Private Limited is seeking a highly skilled Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our service desk, providing exceptional customer service, and driving process improvements.Key Responsibilities:Manage and...