Service Desk Manager

Total Exp : Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1.Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...

Wipro is conducting walk in interview drive for Service Desk Analyst role for Pune (Hinjewadi) location. Interested candidates can share their updated CV on 6292217343 (Whats App) with the subject line "Service Desk Analyst Pune". PLEASE DO NOT CALL on the given number. Eligibility Criteria: Graduation is mandatory Excellent English Communication skills is...

Service Desk ManagerRight Move Staffing Solutions Private Limited is seeking a highly skilled Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our service desk, providing exceptional customer service, and driving process improvements.Key Responsibilities:Manage and...

Role :IT Service Desk Exp:04-08Loc:PuneAtleast 4 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial SkillUnderstanding and knowledge on IT Infrastructure.Work in any shift (24*7) ITIL Knowledge Understanding and knowledge on IT Infrastructure.

Job Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to. The successful candidate will be responsible for key measurements, service levels, and critical deliverables for SD services.Main Responsibilities:Manage all activities in the delivery...

Service Desk Manager (SDM) Language : Proficient in English (Read + Write + Speak) mandatory andEquivalent test of spoken and written and technical IT specific knowledge in both and EnglishRole purpose : - The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered.- Owner of key measurements, Service...

Role OverviewThe Service Desk Lead is a crucial role at Wipro, responsible for overseeing the support and escalation process for agents. This position requires a high level of customer-centricity, effective communication, and problem-solving skills. The successful candidate will work closely with the Service Desk team to ensure prompt delivery of service,...

TCS IS Hiring!Job title: Service Desk – Agent Experience Range: 1 to 4 yearsLocation: Pune, chennai, NoidaMust HaveRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Service Desk Team Lead Job DescriptionAre you an experienced leader looking to utilize your skills in a dynamic Service Desk environment?Mphasis is seeking a Service Desk Team Lead to supervise and review Service Desk activities, ensuring compliance to industry standards like PCI, ISO, ISMS, and BCMS. This role will also be responsible for conducting...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility...

Total Exp : Min 8 Years Relevant as Manager: 4 Years Location: Hyderabad/Pune Band: B3/C1. Should have real time experience in Global Service Desk experience. Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp : Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1.Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...

Total Exp : Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1.Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...

Role**:Service Desk** Experience: 1-2 Years Salary Upto 3.5Lpa Location: Pune **Job Description**: - Excellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory,...

Total Exp : Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1.Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...