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Senior Manager/AVP – Franchise Operations

2 months ago

Bengaluru, India GIVA Full time
Job Summary:

The

Senior Manager/AVP – Franchise Operations

will lead and manage the overall franchise business for the jewelry company. This role is responsible for expanding the brand’s footprint through franchise partners, maintaining high standards of brand integrity, and ensuring the profitability of franchise stores. The ideal candidate will have a strong understanding of franchise models, retail management, and the luxury jewelry industry.

Key Responsibilities:

1.

Franchise Strategy Development:

o Develop and implement long-term strategies to expand the franchise networkdomesticallyo Identify and evaluate new franchise opportunities, ensuring alignment with thebrand’s vision and market positioning.o Create financial models for prospective franchisees.

2.

Franchisee Relationship Management:

o Build and maintain strong relationships with franchise partners, acting as theprimary point of contact.o Provide ongoing support to franchisees to ensure operational excellence, includingproduct knowledge, customer service standards, and marketing initiatives.

3.

Brand Integrity & Compliance:

o Ensure that all franchise stores adhere to the brand guidelines, corporate standards,and operational protocols.o Monitor compliance with legal and regulatory requirements, by working with legal,finance and HR Teams

4.

Sales & Profitability:

o Collaborate with the finance team to set appropriate franchise fees, royalties, andpayment terms.

5.

Expansion & Development:

o Oversee the process of opening new franchiseo Collaborate with cross-functional teams (legal, finance, operations) to ensure asmooth franchise onboarding process.o Negotiate franchise agreements

6.

Market & Competitive Analysis:

o Conduct market research to identify trends, competitor activities, and customerpreferences in the luxury jewelry sector.o Provide insights on emerging markets and develop strategies to capture marketshare in competitive regions.

Required Qualifications:

 Education: Bachelor’s degree in Business, Retail Management, or a related field. An MBA oradvanced degree is a plus. Experience: 6+ years of experience in franchise management, preferably within the luxury orjewelry industry. Proven track record in managing multi-location franchise operations and driving profitability. Strong understanding of retail operations, sales, and marketing strategies. Experience in working with international markets and understanding of local marketregulations.

Skills & Competencies:



Leadership & amp; People Management : Ability to lead, inspire, and develop a team of franchise managers.

Strategic Thinking : Strong ability to develop and implement long-term growth strategies forfranchise expansion.

Communication : Excellent interpersonal and communication skills to build relationships withfranchisees and cross-functional teams.

Analytical Skills : Strong analytical abilities to interpret sales data, market trends, andfinancial reports.

Customer Focus : A passion for delivering exceptional customer experiences throughfranchise stores.

Problem-Solving : Ability to address and resolve franchise-related issues swiftly andeffectively.

Negotiation Skills : Proficiency in negotiating franchise agreements, contracts, andpartnerships.