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Sr. Technical Account Manager
2 months ago
About the Company:
Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products.
About the Role:
Support solutions, provide technical guidance, and advocate for the customer. Ensure environments remain operationally healthy while reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical challenges. Drive technical discussions regarding incidents, trade-offs, and risk management. Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives. Provide detailed reviews of service disruptions and all metrics. Proactively problem-solve and find opportunities for customers. Develop methods, techniques, and evaluation criteria for obtaining results. Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates. Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems, and application-related issues; conduct performance monitoring, systems health checks, and capacity planning. Report the progress of the project/task to all stakeholders in a timely and efficient manner. Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement. Support clients undertaking gap analysis between current and future states so that the configuration of solutions meets client needs. Perform other duties that support the overall objective of the position.
Responsibilities:
- Serve as a trusted advisor who provides advice and support to clients on services, best practices, and ongoing operational issues.
- Support solutions, provide technical guidance, and advocate for the customer.
- Ensure environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management.
- Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.
- Provide detailed reviews of service disruptions and all metrics.
- Proactively problem-solve and find opportunities for customers.
- Develop methods, techniques, and evaluation criteria for obtaining results.
- Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates.
- Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems, and application-related issues; conduct performance monitoring, systems health checks and capacity planning.
- Report the progress of the project/task to all stakeholders in a timely and efficient manner.
- Identify /document issues prior to client impact.
- Work directly with individuals and teams from different areas of the organization to drive product improvement.
- Support clients undertaking gap analysis between current and future states so that the configuration of solutions meets client needs.
- Perform other duties that support the overall objective of the position.
Qualifications:
Bachelor's degree. Or, any combination of education and experience which would provide the required qualifications for the position.
Required Skills:
- 5 years' relevant experience as a Technical Accountant Manager or similar.
- Cloud Hosting expertise with a preference towards AWS knowledge and certifications.
- Experience in the medical field preferred.
Preferred Skills:
Knowledge of: Troubleshooting hardware, software, operating systems, and application-related issues; conducting performance monitoring, systems health checks, and capacity planning; Cloud hosting; AWS; Microsoft Office. Skill in: Leadership through critical incidents; communication, organization, problem-solving, collaboration, technical acumen, and customer focus. Ability to: Work effectively in a fast-paced environment, prioritize workload, multi-task, and meet deadlines.
Pay range and compensation package:
Pay range or salary or compensation
Equal Opportunity Statement:
Include a statement on commitment to diversity and inclusivity.
