Key Account Manager

3 days ago

Vadodara, India Smart Node Full time

Role Purpose

To build and strengthen relationships with channel partners, architects, builders, and system integrators. Ensure smooth onboarding, training, ERP adoption, and business support while driving customer satisfaction and regional growth for Smart Node.

Key Responsibilities

  • Onboard and manage channel partners, architects, and builders
  • Provide product training, demos, and project documentation support
  • Assist partners in ERP usage, order placement, and sample processes
  • Identify and develop new partner opportunities in the region
  • Collect competitor and pricing intelligence
  • Act as the single point of contact for resolving partner/customer queries
  • Maintain CRM records and submit timely reports

Key KPIs

  • Partner onboarding per quarter
  • Number of training/workshops conducted
  • ERP adoption and documentation compliance
  • Sample-to-order conversion rate
  • Customer/partner satisfaction feedback
  • Timely CRM updates and reporting

Required Skills & Qualifications

  • Bachelor's degree in Business, Engineering, or related field
  • 0–2 years of B2B client management or channel partner handling experience (Automation/IoT preferred)
  • Strong communication and presentation skills
  • Knowledge of CRM tools, MS Office, and digital communication
  • Problem-solving mindset with a customer-first attitude

Why Join Smart Node?

  • Work in an innovative smart automation company
  • Opportunity to build industry connections with architects, builders, and integrators
  • Exposure to premium projects and advanced IoT solutions
  • Learning-oriented culture with room for career growth

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