Director – “Aftermarket/Services” Solution Leader

4 weeks ago

bangalore, India Cyient Full time
Responsibilities:
Liaise with sales to drive solution sales, IP positioning and contribute towards owning the
target numbers of the unit. Must be techno-functional in experience.
Be able to run the client conversations independently, recommend, build, and deploy solutions to the business challenges and have an aggressive sales mindset.
Collaborate with clients to understand their business requirements and provide expert guidance on Aftermarket/Services by leveraging industry best practices.
Be able to conduct in-depth analysis of existing aftermarket/services portfolio and competing systems and processes to identify areas for improvement and optimization.
Design, build and and implement tailored Aftermarket/Services solutions that align with client objectives and industry standards.
Develop comprehensive proposals and POV documents that outline the proposed aftermarket/services solutions and their potential impact on client operations.
Work closely with cross-functional teams, including developers, architects, to ensure successful implementation and deployment of aftermarket/services solutions.
Provide ongoing support and assistance to clients, including troubleshooting issues, conducting training sessions, and facilitating knowledge transfer.
Demonstrate passion, self-drive, and the ability to work against targets and deadlines to deliver high-quality solutions consistently.
Requirements:
Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
18 years of experience in Aftermarket/Services offerings covering areas like warranty management, spare parts, upgrades, aftermarket planning, life cycle analysis, technical publications, contract management, prognostics, SMR/MRO, Field services and related. At times build solutions, MVP in 1-2 sprints to win customer confidence.
Proven experience in the technical and functionals side aftermarket/services implementations of the tools. Must be apt with Digital Twin/MBSE in services – right from architect, tools and technologies to the deployment of the solution.
Must be hands-on technically with strong acumen to industry leading packages like PTC, ServiceNow, Ansys-ROM, Salesfoce, IBM-Maximo, Contenta, Cortona, Unity 3D, Articulate 360. in the offering areas mentioned above.
Must have owned 3-4 end to end large aftermarket/services rollouts/ implementation programs with top line and bottom line impact to clients – starting from vision, strategy, vendor evaluation, functional implementation, technical roll-outs, testing and hyper care.
Must have created large aftermarket/services multiyear proposals and have defended them in front of the client, leading to win.
Strong understanding of aftermarket/services, IoT, workflow management, digital thread, digital twin, MBSE/MBSD and collaboration tools.
Must have demonstrated experience in digital threads, digital twins, industry 4.0, and integrating technologies like SLM, FSM, ERP, PIM, CRM and so on.
Excellent communication skills, with the ability to interact confidently with clients and internal teams at all levels of the organization.
Passionate, self-driven attitude with the ability to work against targets and deadlines.
Ability to manage multiple projects simultaneously and meet tight deadlines in a fast-paced environment. Strong problem-solving and analytical skills, with a keen attention to detail.
Willingness to travel to client sites as needed.
Preferred Qualifications:
Intermediate skill with JavaScript required for process development and automation, experience with XML, SOAP, REST APIs
Strong understanding of cloud technologies, web applications, networks, protocols and email (SMTP, POP3), SSO, LDAP, ADSI etc on an enterprise scale
Certifications in two or three distinct tools to cover aftermarket landscape
Experience working with clients in diverse industries, such as automotive, aerospace, medical devices, hi-tech or heavy manufacturing.
Knowledge of emerging trends and technologies such as analytics, cloud, AI and others.

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