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Cross-Sell Lead

2 months ago

Delhi, India Piramal Capital & Housing Finance Limited Full time
- Manage triad of growth, profitability and risk for Digital Personal Loans- Undertake suitable Risk and Credit actions as part of product management- Work closely with inhouse analytics team- Analyze customer journeys for funnel efficiency and drive improvement opportunities- Own and deliver the growth and scale-up of Piramal's fully digital, multi-product, multi-channel X-Sell business which is sourced from various channels currently (including but not limited to):- Customer D2C (in response to Digital Marketing campaigns)- Outbound & Inbound Call Centers (CC)- Piramal's Customer Mobile App- Branch Sales Teams across network of Piramal branches- Branch Operations Teams across network of Piramal branches- Break down quarterly/monthly business growth goals into channel-wise business targets- Define and setup channel-wise clear and granular funnels with clear customer success metrics;

setup strong funnel measurement systems/dashboards- Define daily run rates, drive sales/growth rigor with daily/weekly sales cadences in collaboration with channel stakeholders (e.G. branch sales or operations teams or call center or digital marketing teams)