Technical Presales Manager

Employer: TecsightLocation: Pune/BangaloreFunction: Solutions Engineering / PresalesReports to: Director, Solutions Engineering (or VP Sales)Clients: Global System Integrators (GSIs) and their enterprise end-customersTravel: ~25–40% (client workshops, PoCs, partner events)Role SummaryOwn end-to-end presales across Digital Workplace (DWP), Field Service Operations (FSO), IT Infrastructure, Networking & Wireless. You’ll qualify opportunities with GSIs, lead discovery, architect fit-for-purpose solutions, run PoCs, and produce all sales/technical documentation through to delivery handover—balancing business outcomes, technical depth, cost, and delivery risk.Primary Responsibilities1) Presales & Solutioning (Core)- Lead discovery with GSIs and enterprise customers: current-state assessment, requirements, success criteria, risks, and constraints.- Architect solutions across:- DWP/EUC: Windows/macOS, M365/Entra ID, Intune/SCCM, Autopilot/ABM, VDI (Citrix/VMware), app packaging, device lifecycle, collaboration, identity & conditional access, Zero Trust principles.- FSO: Field service tooling/workflows, mobile device management, offline/edge constraints, rugged devices, parts logistics integrations, shift/crew scheduling, service KPIs.- IT Infrastructure: Hybrid cloud (Azure/AWS/GCP), AD/Entra, backup/DR, virtualization (VMware/Hyper-V), storage, server builds, patching/automation (PowerShell/Terraform/Ansible).- Networking & Wireless: Campus/branch LAN, Wi-Fi 5/6/6E/7, SD-WAN, NAC/802.1X, segmentation, DNS/DHCP/IPAM, WAN optimization; vendors e.g., Cisco/Meraki, HPE Aruba, Juniper, Fortinet, Palo Alto.- Produce HLD/LLD, integration maps, security controls, capacity models, and TCO/ROI.- Run PoCs/pilots and bake-offs; define success metrics; document outcomes and next steps.- Build competitive positioning and win themes aligned to each GSI’s methodology and offerings.2) Implementation Orchestration & Handover- Create implementation plans, migration waves, rollback criteria, and acceptance tests.- Lead delivery kickoffs; brief PMs/engineers; finalize RACI, RAID, and cutover plans.- Validate bill of materials (BOM/BOQ), licensing, and services estimates; protect margin.- Provide governance during early sprints; ensure scope adherence and change control.3) Sales Documentation & Governance- Own all client-facing artifacts: SoW, proposals, RFP/RFI responses, HLD/LLD, SAD, TDM, risk register, assumptions/dependencies, effort & pricing models, presentations.- Maintain a reusable proposal & diagram library (Visio/Lucidchart), reference architectures, and estimation templates.- Ensure compliance with GSI partner frameworks, data privacy, and customer infosec requirements.- Deliver persuasive executive presentations and demos to both technical and C-level audiences.Required Experience & SkillsTechnical- 8–12+ years across presales/solutions for DWP/EUC, FSO, Infra, and Enterprise Networking/Wi-Fi.- Hands-on with: M365/Entra/Intune/SCCM, Autopilot/ABM, Azure/AWS foundations, VMware/Citrix, Cisco/Meraki/Aruba/Fortinet, SD-WAN, NAC/802.1X, Zero Trust, ITSM (ServiceNow).- Strong understanding of SLA/OLA design, operational runbooks, monitoring/observability, and SRE/operability considerations.Consulting & Commercial- Structured discovery and requirements engineering; translating business outcomes to architectures and SoW scope.- Costing & pricing, effort estimation, and TCO/ROI models; margin protection.- Clear storytelling, whiteboarding, and objection handling; executive presence.Tools- Visio/Lucidchart, PowerPoint, Excel, Confluence/Jira, Git (for IaC samples), PowerShell; basic Terraform/Ansible familiarity a plus.Certifications (nice to have)- Networking/Wireless: CCNP/CCNA, Aruba ACMP/ACSA, CWNA/CWSP, Fortinet NSE 4/5.- Cloud/Infra: Azure AZ-104/AZ-305, AWS SysOps/Architect, VMware VCP, Citrix CCE-V/CCP-V.- Process: ITIL v4, PRINCE2/PMP, TOGAF (preferred).#tecsight #itservices