HR Operations

3 weeks ago

Gurugram, India Urban Company Full time

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

  1. Customer love: Build a platform that offers truly delightful and differentiated services

  2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood

  3. Technology first: Bring innovation and technology to an age-old industry

What You'll Do:

● Manage Payroll process for contractual employees.

● Monitor end to end employee lifecycle processes (onboarding/offboarding etc) and ensure defined SOPs are followed and SLAs are met for third party resources.

● Track various key HR metrics (Onboarding/offboarding/Payroll/BGV) and publish basis set timelines.

● Provide strong reporting and analytical information support to the internal teams.

● Manage HR data requests from internal & external stakeholders/vendors/auditors, etc.

● General administration duties and ad-hoc project work.

What we need:

● More than one year of experience in HR Operations

● Hands-On Knowledge of MS Excel

● Attention to detail/data quality

● Ability to understand and analyse processes

● Strong communication skills

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

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