Director – Partnerships and Gift Voucher Business

3 weeks ago

Mumbai, India Tata CLiQ Full time
Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. At CLiQ: • We obsess over customer delight. • We are out there to find an alternate way of doing e-commerce. • We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes. • We believe in Uncomfortable Transparency. • We will always be respectful, empathetic, and caring about the well-being of our teams. • we encourage experiments and creativity in Technology. • We develop and use technology to enhance day-to-day life and have a positive impact on customers. • We encourage experiments and creativity in Technology.We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

KEY OBJECTIVE OF THE JOB

Drive contribution to the top line, customer acquisition and customer retention of all SBUs by forging partnerships with the organizations having similar TG and banking partners. Additionally, grow the Gift voucher business by increasing sales with the right mix of distribution partners and direct sales.

MAJOR DELIVERABLES:

·

Managing partner Relationships

: Initiate, develop and maintain relationship with identified bank partners, so as to drive the partnership objectives which includes visibility, new customer acquisition, repeat business from customers and GMV. ·

Achieving Business Objectives

: Ensure that the assigned targets are met·

Business Development

: Creating a healthy pipeline of engagements with partners to ensure that the agreed business objectives with each partner are met·

Delivery of assigned projects: Liaison

with internal stakeholders and relevant teams to ensure timely delivery and execution.·

Team Management

: Mentor the team to deliver the desired objectives and also facilitate the growth of the team members.

Essential Attributes

•Good Key account relationship management skills.•Ability to work in a methodical and organized way.•Excellent communication skills•High technology orientation•Team management skills

Desirable Attributes

•Ability to work in a fast paced and ambiguous environment.•Ability to work with multiple internal teams.•Understanding of e-commerce industry is preferred.

Profile

A postgraduate in management with an experience of around 15 years in Marketing partnerships and alliances, Key account management, gift card sales. Should be willing to travel on a need basis. Working in a similar profile in organizations in the e-commerce industry or retail industry. The opportunities we have are perfect for highly motivated and talented candidates.We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.So QUiQ - PiQ – CliQ before the opportunity is missed.

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