Customer Support Associate

4 weeks ago


Kochi, India Green Apple HR Solutions Full time
We are hiring Customer Support Associates for Jewellery Industry for Ernakulam location.

Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards.Monitor on time delivery of product purchased by online customers.Achieve the online sales target assigned.Verify all the online sale (Transaction paid/ Fraud alert).Keep focus on customer experience throughout interactions.Lead conversion rate.Adherence to Customer Service SOP.Attend customer enquiry through phone, email or social media and maintain excellence in customer support.Collect testimonials from customers.

Skills requiredUnderstanding of the basics of Indian jewelry industry, history and culture. Knowledge of jewelry marketing, customer relations, product display, customer information, after-sales services, so as to achieve high level of effectiveness in Sales.Knowledge about Diamonds.Good Knowledge about CRM software.Familiar with online product delivery process.Familiar with online payment methods and procedures.Working knowledge of customer service software, databases and tools.



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