
Front Office Executive
3 weeks ago
Company Description
Gaurav Garden is a luxury resort and event venue situated in Raipur, India. Guests can experience our hospitality with plush rooms and suites, banqueting options, and ample amenities including our signature lap pool and spa. Gaurav Garden offers authentic hospitality, thoughtful service, lavish accommodation, and world-class facilities. We emphasize sustainability, which is reflected in the nature-affinity architecture, beautiful landscaping, and overall design of our property.
Role Description
This is an on-site, full-time role for a Senior Front Office Executive located in Raipur. The Senior Front Office Executive will be responsible for managing front office operations, ensuring guest satisfaction, coordinating with other departments, handling check-ins and check-outs, and responding to guest inquiries and complaints. Additional responsibilities include overseeing a team of front office staff, maintaining records, and ensuring smooth day-to-day operations of the front office.
Qualifications
- Experience in front office management, customer service, and hospitality
- Proficiency in handling reservations, guest inquiries, and complaints
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Excellent organizational and multitasking abilities
- Experience in using front office management software
- A bachelor's degree in Hospitality Management or related field is preferred
- Ability to work under pressure and handle challenging situations
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