General Manager

About company: Digitide started with a simple vision: To transform business operations and drive growth for enterprises across the globe. For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our clients master the digital age and stay ahead of the curve. With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider; we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business. Digitide is an AI-first, digital-native solutions provider, focused on enabling enterprise success through comprehensive digital transformation. Our expertise encompasses Digital IT Services, Platforms, Business Processes, and Cloud Infrastructureoffering cutting-edge and scalable technologies that drive operational efficiency, enhance customer experience, and fuel business growth. Job Summary: The General Manager HR Business Partner acts as a strategic partner to business leaders, leading the HRBP function across a headcount of 15,000 - 20,000 employees, including agents and associates. This role is responsible for driving employee engagement, retention, diversity, and culture across business units while ensuring operational and strategic HR excellence. The role requires a highly proactive, people-centric, and hands-on leader with a strong ability to influence and align people strategy with business goals. Role & responsibilities: Strategic HR Partnership Serve as a strategic advisor to business leaders, aligning HR strategy with business outcomes Drive workforce readiness and organization design to support growth and transformation Champion strategic HR initiatives with measurable impact Employee Lifecycle Management Own the end-to-end employee lifecycle: hire to retire Ensure consistent delivery of onboarding, performance management, talent development, and exits Implement scalable HR processes for a high-volume workforce Employee Engagement & Culture Lead initiatives that improve eNPS, employee satisfaction, and workplace culture Design and execute engagement strategies that are inclusive, data-backed, and action-oriented Foster a high-performance, inclusive, and people-first culture Attrition Management & Retention Analyze trends and reasons for attrition across various levels Design and implement retention frameworks, especially for associate and agent populations Engage with business heads to address people risks proactively Diversity, Equity & Inclusion (DEI) Champion DEI efforts to build a more inclusive, representative workforce Collaborate with cross-functional teams to integrate DEI into hiring, development, and promotion processes People Analytics Use data and insights to drive decisions around performance, engagement, attrition, and workforce planning Build a strong analytics-driven HRBP culture Required Qualifications Bachelors degree in HR, Business, or a related field; MBA preferred 15+ years of progressive HR experience in IT & BPO sectors Experience managing a large-scale workforce (15,000 - 20,000 employees) - Proven track record in leading HRBP teams and initiatives Preferred candidate profile Strategic thinking with strong operational depth Affable, influential, and highly people-centric leadership style Expertise in employee lifecycle management and organizational development Strong stakeholder management, communication, and problem-solving skills High emotional intelligence and ability to manage complex people issues - Proficiency in HRIS platforms and HR analytics Work Environment and Conditions Full-time position based in Chennai May involve occasional travel across Bangalore. Soft Skills Strong business acumen and organizational understanding Empathy-driven leadership with an execution-first mindset Ability to work cross-functionally in a fast-paced environment