Customer Onboarding Specialist

4 weeks ago

Ahmedabad, India Saleshandy Full time

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don't take that lightly.

We're looking for an Onboarding Specialist who can turn new users into power users — fast.

This isn't a hand-holding role. It's about educating, enabling, and empowering customers to get real value from Day 1.

If you've owned onboarding journeys, improved time-to-value, or helped drive early adoption — let's talk.

What You'll Own

  • First 30 Days – Run fast-paced, value-driven onboarding calls. Setup → Activation → First win.
  • Personalised Journeys – Tailor onboarding for SMBs, agencies, and founders with different goals.
  • Proactive Engagement – Monitor usage, follow up on drop-offs, unblock adoption.
  • Churn Prevention – Spot early red flags and loop in retention/CS teams before it's too late.
  • Feedback Loop – Relay onboarding friction to product, content, and success for improvement.

You're a Great Fit If...

  • You've worked in SaaS onboarding or customer-facing roles (1–2 years).
  • You understand cold outreach and outbound workflows (or can learn fast).
  • You're a clear communicator with high empathy and structured thinking.
  • You don't wait to be told — you anticipate and act.
  • Bonus: You've worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM.

Why Join Saleshandy:

  • High Ownership – Direct impact on company revenue.
  • Career Growth – Leadership path as we scale to 10,000+ customers.
  • Global Exposure – Work with businesses across the US, Europe & APAC.
  • Supportive Culture – Fast-moving team with strong values and zero red tape.
  • Perks That Matter – Annual L&D budget, health coverage, paid retreats, flexible remote setup.

Next Steps:

  • Apply with your CV + 2-3 lines on how you've driven revenue in a CS role.
  • Short intro call with our CS lead.
  • Short take-home task to showcase your thinking.
  • Final call to align goals, expectations, and culture fit.
  • Offer & onboarding

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