Customer Success Specialist

4 weeks ago

Ahmedabad, India VasyERP (Acquired by Reliance Industries) Full time

About Us:
VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.

Intro to Role:
As a Customer Success Specialist, you will be ensuring the success and satisfaction of organization's customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company's products and services.What will you do:

  • Own and manage customer relationships from the point of sale through successful implementation.
  • Develop measurements to help understand the impact of successful implementation.
  • Taking care of smooth Onboarding, Training and Implementation process
  • Create initiatives that help to drive successful product implementation.
  • Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
  • Complete video and phone calls to ensure that customers are supported during the onboarding process.
  • Respond to customer emails, chats, and calls regarding implementation.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

What you will bring:

  • 2+ years' experience working into Customer/Client facing role
  • Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
  • The ability to build and maintain relationships internally and with customers
  • Excellent listening, presentation and communication skills at all business levels
  • The ability to partner with customers in developing their strategic direction

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Success Specialist

    17 hours ago

    Ahmedabad, India CultureX Full time

    We’re Hiring: Customer Success Specialist (CSS)Location: Ahmedabad, GujaratExperience: 2–3 yearsFunction: Relationship Management & RetentionAre you passionate about building meaningful client relationships and ensuring customer delight?We’re looking for a Customer Success Specialist who can turn great partnerships into long-term success stories.What...

  • Customer Success Specialist

    20 hours ago

    ahmedabad, India CultureX Full time

    🚀 We’re Hiring: Customer Success Specialist (CSS) 📍 Location: Ahmedabad, Gujarat 💼 Experience: 2–3 years 🧭 Function: Relationship Management & RetentionAre you passionate about building meaningful client relationships and ensuring customer delight? We’re looking for a Customer Success Specialist who can turn great partnerships into...

  • Customer Success Specialist

    2 days ago

    Ahmedabad, Gujarat, India CultureX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Success Specialist (CSS)Location:Ahmedabad, GujaratExperience:2–3 yearsFunction:Relationship Management & RetentionAre you passionate about building meaningful client relationships and ensuring customer delight?We're looking for aCustomer Success Specialistwho can turn great partnerships into long-term success stories.What You'll...

  • Customer Success Specialist

    4 weeks ago

    Ahmedabad, India Reelo Full time

    Why Reelo In today's customer centric world, it's important for every business to market like the best brands in the world. As competition for customers' attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking...

  • Customer Success Specialist

    6 days ago

    Ahmedabad, Gujarat, India Reelo Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Why ReeloIn today's customer centric world, it's important for every business to market like the best brands in the world. As competition for customers' attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, India Ikigai Infotech LLP - Saleshandy Full time

    At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don’t take that lightly. We’re looking for an Onboarding Specialist who can turn new users into power users —...

  • Customer Success Specialist

    7 days ago

    Changodar, Ahmedabad, Gujarat, India Electrobotic Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    At NOT Drones Innovations Pvt. Ltd., we're pioneering the future of aerial robotics with drones that are proudly Made in India, engineered for performance, serviceability, and innovation. As we expand our B2C product base, we're looking for a Customer Success Manager to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey.Key...

  • Motadata - Customer Success Engineer

    2 weeks ago

    Ahmedabad, India Nexthire Full time

    Position Title: Customer Success Engineer Experience: 3- 5Years Location: Ahmedabad (WFO) About Motadata: Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations...

  • Motadata - Customer Success Engineer

    2 weeks ago

    Ahmedabad, India Nexthire Full time

    Position Title: Customer Success Engineer Experience: 3- 5Years Location: Ahmedabad (WFO) About Motadata: Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations...

  • Customer Success Manager

    5 days ago

    Ahmedabad, Bengaluru, Chennai, India Befree Business Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Customer Success SpecialistWere looking for a Customer Success Specialist to join our EBU (Enterprise Business Unit) vertical. In this role, youll be the voice of the client, ensuring they get the most out of our services, tools, and partnerships.Responsibilities:Client Relationship ManagementAct as the primary point of contact for bookkeeping...