Customer Success Specialist

4 weeks ago


Ahmedabad, India CultureX Full time

We’re Hiring: Customer Success Specialist (CSS)Location: Ahmedabad, GujaratExperience: 2–3 yearsFunction: Relationship Management & RetentionAre you passionate about building meaningful client relationships and ensuring customer delight?We’re looking for a Customer Success Specialist who can turn great partnerships into long-term success stories.What You’ll Do:✨ Be the primary point of contact for key accounts post-onboardingBuild and nurture strong client relationships aligned with their marketing goalsTrack platform usage, identify risks, and drive proactive engagementGuide clients through product features, campaign strategies, and performance insightsDrive renewals, upsells, and customer advocacy (testimonials, case studies, etc.)Collaborate with internal teams to resolve issues and integrate client feedbackWhat We’re Looking For:✅ 3+ years of experience in Customer Success or Account Management (preferably SaaS)✅ Solid grasp of digital or influencer marketing tools✅ Excellent communication, negotiation & presentation skills✅ Familiarity with platforms like HubSpot, Gainsight, Intercom, or Mixpanel✅ A customer-first, problem-solving mindset



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