License Support Specialist

2 weeks ago


Bengaluru, India Aceline Tech Solutions Full time

Please find the JD below for Licence projects. Experience juniorlevels up to 4 yrs:

  • We are seeking energetic and self-motivated individuals to perform the role of : License Support Specialist.
  • A License Support Specialist handles technical issues and provides more in-depth support.
  • They often have extensive company experience and specialised training in troubleshooting and resolution.
  • This role involves working with more complex problems and potentially requiring further investigation or escalation.
  • The role of a License Support person t is about handling customer / partner questions regarding the use and application of licenses within the Mitel License tool providing top-tier customer service/ partner support to ensure best in class results.

Responsibilities:

  • Identifying, diagnosing, and resolving escalated technical issues related to licenses, software, or other relevant systems.
  • Knowing when to escalate issues to higher-level support or subject matter experts while keeping stakeholders informed.
  • Possessing a strong understanding of the relevant technology, including software, hardware, and licensing requirements.
  • Providing clear and concise technical guidance to users, often in a more technical manner than Level 1 support.
  • May be involved in training users on new features or processes, or assisting with more complex requests.
  • Understanding the requirements and implications of different licensing types and ensuring compliance.
  • Clearly explaining technical concepts to users and collaborating effectively with other support teams. ( Order Management /PLM/ IT Design )
  • Requirements and Qualifications
  • Clear understanding of Mitel's product offerings and processes
  • Preferred candidates will have some technical background
  • Strong interpersonal and communication skills. Strong English requirement
  • Customer focused and detail-oriented / Ability to multitask and prioritize tasks.
  • Proven time management and organizational skills
  • Ability to problem solve & work in a fast-paced environment.
  • Ability to make sound decisions and recommendations
  • Work independently with limited supervision and as part of a team
  • Work independently to keep up to date for all new product releases /changes to rules

Interview Modes:

  1. One virtual ( technical)
  2. One F2F ( Techno managerial)


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