
Branch Head
4 weeks ago
Roles & Responsibilities
1. Branch Operations Management
- Oversee day-to-day branch functions across sales, service, and administration.
- Ensure compliance with organizational policies, procedures, and standards.
- Maintain accurate documentation, MIS, and operational records.
2. Business Development & Growth
- Drive branch sales targets and contribute to overall business growth.
- Identify new opportunities and expand relationships with existing and potential customers.
- Track market dynamics and competitor activities to strengthen market presence.
3. Customer Relationship Management
- Build and nurture long-term relationships with customers to ensure satisfaction and loyalty.
- Handle escalations and resolve customer issues in a timely manner.
- Enhance customer engagement with value-driven solutions.
4. Leadership & Team Management
- Lead, mentor, and motivate the branch team to achieve goals.
- Conduct performance evaluations, provide coaching, and support skill development.
- Foster collaboration and promote a culture of accountability and excellence.
5. Financial Management
- Manage branch P&L, including budgeting, forecasting, and cost control.
- Ensure timely submission of financial statements and adherence to financial compliance.
6. Reporting & Insights
- Prepare and share periodic reports on branch performance, customer feedback, and sales outcomes.
- Analyze sales data and market intelligence to identify improvement and growth opportunities.
Qualifications & Experience
- Education: Bachelors/Masters in Engineering, Business Administration, or equivalent.
- Experience: Proven background in sales, branch operations, and customer management, preferably in Machine Tools, Capital Goods, or related sectors.
- Industry Knowledge: Understanding of CNC machine manufacturing will be preferred.
Skills:
Strong leadership and team management abilities.
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated success in sales strategy, business development, and market expansion.
- Analytical mindset with problem-solving abilities.
Ability to thrive in a fast-paced environment and deliver results.
Kindly apply ONLY IF YOUR COMFORTABLE TO MOVE COIMBATORE.
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