Senior Officer, Branch Operations Manager, Consumer Banking Group
3 weeks ago
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.
Responsibilities
- Manage & control all operational functions of the branch with zero errors
- Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction
- Ensure timely receipt and submission of regulatory and other reports by the Branch
- Participate in process improvement exercises within branch/cluster
- Identify areas where productivity enhancement and cost reduction initiatives can be introduced
- Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals
- Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis
Requirements
- Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity
- The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage
- Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this
- Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations
- Leadership & management skills
- Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services
- Analytical skills
DBS India - Culture & Behaviours
- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity
Apply Now
- We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements
Primary Location
India-Tamil Nadu-Puliyakulam, Coimbatore
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Aug 19, 2025, 10:41:15 PM
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