Associate, Investment Counsellor, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose\:

A person in this role will ensure awareness of and adherence to processes, policies and codes of conduct laid down for CBG frontline staff. He/she will also be responsible for continuously identifying new areas of focus requiring creation of controls/processes absent or inadequate, process strengthening and additional monitoring. This person's work will be used for monitoring health (compliance to regulatory and bank standards) and preparing for future risk perceived areas.

Key Accountabilities, KPIs and Job Responsibilities\:

• Ensure achievement of Investment Product Volumes and Revenue objectives of the VRM.
• Ensure AMFI certification / EUIN transfer of new joiners and existing team members and timely renewal of the same.
• Impart effective training on new product launch / refresher training on investment, alternate and Forex, AML and other mandatory trainings and keep the record of attendance to comply with internal and regulatory guidelines.
• Ensure implementation of investment sales process and the investment profile suitability of clients to the products purchased.
• Ensure sustainable trail income for the Bank through driving the Mutual Volumes while driving activation of team members for Investment and Forex products.
• Provide feedback from market and customers to Central Investment Product team for continuous improvement / ideation for new product and processes.
• Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst front line team members and Unit Heads.
• Track the input activities of team members through client book analysis and align the activities to the desired investment volumes and revenue objectives.
• Always ensure customer-centricity, adherence to fair dealing norms and compliance to internal and regulatory guidelines at VRM.
• Ensure adequacy of product brochures, addendums and proposal forms at VRM repository and check for replenishment of sales kit of RMs
• Ensure complaint resolution within the approved TAT through coordination with Central Investment product team and insurer partners at VRM unit.

Requirements \:

• Demonstrated track record in FLOD, managing regulatory and operational risk along with process adherence
• Exposure to monitoring of sales processes & regulatory compliance will be highly advantageous
• Intensive knowledge of Indian banking and regulatory guidelines
• Equipped with knowledge of sales & client interface best practices/industry developments
• Minimum 7 – 9 years experience in banking, first line of defence (FLOD), continuous audits and process controls
• Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions
• Prior exposure to process writing, controls and governance

Education/Preferred Qualification"\:

• • Bachelor's degree from a recognized university
  • Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience
  • Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory