Product Support Specialist

2 weeks ago

Gurgaon, India Career Stone Consultant Full time
PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.

Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life Cycle

Purpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally escalated customer inquiries and provide solutions.The Global Support Engineer of L3 Support are the focal points to involve further non-Service Organizations like QM, R&D/TPMs, manufactures etc., who provide L4 Support.

Knowledge Transfer into Service and through different service levels is at all times ensured.

Roles & Responsibilities / TasksGlobal Product Support (Level 3) is entrusted with the following tasks in their function:

Main Tasks:Monitoring and acceptance

of allocated Service Requests (Cases), functionally escalated from L2 Support Creation

of service requests in the ticketing system for requests from Regions, who do not use the COMPANY ticketing system Analyze

service requests considering the SLAs and the priority Monitoring OLA

times Extended Remote Support

using Visual Support, Remote Access Services (RAS) or email / phone Solving

issues, which could not be resolved at Regional Tech Support (Level 2) while respecting the SLAs Communication

of status and solutions for service requests in the ticketing tool Documentation of problem-related solutions

with the help of knowledge articles, error tree updates, etc. Routing

(functional escalating) service requests, that cannot be resolved in L2 Support, to further processing organizational units, taking into account the applicable OLA's Interface management

towards Level 4 with internal (Quality Management, R&D, Adaptation,) and external support partners – even outside the COMPANY ticketing systemInitiation of

hierarchical escalations

if necessary Demanding

know-how transfer

from Training and L4 Support to constantly improve the skill levelProviding know-how

via (online) training, newly created knowledge articles, documentation reviews etc.Further

development of processes

as part of the continuous improvement process in order to increase customer satisfaction and optimize service provision Data exchange folders

(ID Gard boxes) creation and maintenance of Contribution to

continuous service improvement

towards a global, efficient and transparent structure to increase effectiveness and efficiency Deriving

continuous product improvementSpecial Tasks:Processing

technical spare parts clarifications Providing

onsite support

to customers on special request where highest service skills are needed to solve service requestsContribution to

continuous service improvement

towards a global, efficient and transparent structure to increase effectiveness and efficiency Identification of new

business opportunities Deriving

continuous product improvementRequirements:Degree/diploma in engineering with 6-10 years professional experience in technical service in various support levelsStrong service mentality and the ability to successfully carry out systematic problem analyzes even under pressureTaking over responsibility, handling customer and colleagues with respectCommunication : Fluent in spoken and written English and HindiStrong Analytic skillsGood Knowledge of MS Office : Excel, Word, Power pointKnowing Power BI will be an added advantage

  • Highly Skilled Java Production Support Specialist

    4 weeks ago

    Gurgaon, Haryana, India Optum Full time

    Optum, a global leader in healthcare technology, offers a competitive salary of $120,000 to $180,000 per year for the role of Java Production Support Specialist.About UsWe are a forward-thinking organization dedicated to delivering innovative care solutions that transform lives. Our team is passionate about making a meaningful impact on the communities we...

  • Product Support Specialist: Technical Expert

    2 weeks ago

    Gurgaon, Haryana, India Career Stone Consultant Full time

    Join Career Stone Consultant as a Product Support Specialist in Global Service to excel in solving technical queries for the CTCS product portfolio. With 6-10 years of professional experience in technical service, you will process customer inquiries and provide solutions.The role entails monitoring allocated Service Requests (Cases), creating service...

  • Product support specialist

    2 weeks ago

    Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT. Business Line Global Service Department/Sub Department Product Life Cycle Purpose of this position Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2...

  • Product support specialist

    2 weeks ago

    Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...

  • Product Support Specialist

    2 weeks ago

    Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...

  • Product Support Specialist

    2 weeks ago

    Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT. Business Line Global Service Department/Sub Department Product Life Cycle Purpose of this position Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2...

  • Product support specialist

    3 days ago

    Gurgaon, India Karnival Full time

    Who are we?Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews,...

  • Product Support Specialist

    2 days ago

    Gurgaon, India Karnival Full time

    Who are we? Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product...

  • Product Support Specialist

    5 days ago

    Gurgaon, India Karnival Full time

    Who are we? Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product...

  • Technical Support Specialist

    4 weeks ago

    Gurgaon, Haryana, India Mediajade Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will be responsible for providing top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key...

  • Language Support Specialist

    3 weeks ago

    Gurgaon, Haryana, India NIIT Full time

    About NIIT Managed Training ServicesAt NIIT Managed Training Services, we're transforming the way the world learns, for the better. We partner with leading companies to enhance their learning ecosystems and maximize business value from training.Our Mission: To deliver high-impact managed learning solutions that empower a thriving workforce.Job OverviewWe are...

  • Customer Support Specialist

    4 weeks ago

    Gurgaon, Haryana, India 2coms Full time

    Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Support Specialist to join our team at 2coms in Gurgaon.About the RoleThis is a contract position that offers a unique chance to work with a leading professional services company. As a Customer Support Specialist, you will be responsible for...

  • Product Delivery Specialist

    3 weeks ago

    Gurgaon, Haryana, India HUB Full time

    Job OverviewWe are seeking a highly skilled Product Delivery Specialist to join our team at HUB. This is an exciting opportunity to work on delivering end-to-end product requirements and driving business analysis processes throughout the product build lifecycle.About the RoleThe Product Delivery Specialist will play a key role in ensuring that product...

  • Product Operations Specialist

    1 week ago

    Gurgaon, Haryana, India Spinny Full time

    About the RoleSpinny is a leading tech-driven used car platform dedicated to delivering exceptional customer experiences. As a Product Operations Specialist, you will play a crucial role in ensuring seamless customer journeys, supporting our tech-product team, and enhancing operational efficiency.

  • Senior Banking System Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Epergne Solutions Full time

    At Epergne Solutions, we are seeking a highly skilled Senior Banking System Support Specialist to join our team.The estimated salary for this role is ₹1,500,000 - ₹2,000,000 per annum, depending on experience and qualifications.As a Senior Banking System Support Specialist, you will be responsible for providing 24/7 support for critical payments...

  • Senior Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Nielsen Full time

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nielsen.About the RoleThe successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless delivery of services and solutions that meet their requirements. This role involves responding to client queries, resolving...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Wipro Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients and resolving their issues in a timely and professional manner.About the RoleThis is a full-time position that requires strong problem-solving...

  • Technical Support Specialist

    3 weeks ago

    Gurgaon, Haryana, India Mediajade Full time

    We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support...

  • Technical Product Specialist

    22 hours ago

    Gurgaon, Haryana, India Impeccable HR Full time

    At Impeccable HR, we are seeking a highly skilled Technical Product Specialist to join our team.The successful candidate will have expertise in web development with a strong focus on ASP.NET, JavaScript, and ReactJS. Additionally, they should have familiarity with legacy development products such as ASP.NET MVC, VB.NET, and legacy .NET Framework...

  • Key System Support Specialist

    3 weeks ago

    Gurgaon, Haryana, India Expertia AI Full time

    We are seeking an experienced Key System Support Specialist to join our team at Expertia AI. As a Key System Support Specialist, you will play a vital role in ensuring the smooth operation and maintenance of our computer systems.This is a highly rewarding opportunity for a skilled professional who can set up, maintain, and troubleshoot computer systems...