Manager - Client Support

2 months ago

india Cloudphysician Full time

CLOUDPHYSICIAN

Cloudphysician is a healthcare company reimagining the delivery of critical care through patient- centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.


Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.


We have cared for nearly 50,000 intensive care patients across 16 states in India and saved numerous lives. Learn more at:


JOB DESCRIPTION

We are looking for an experienced Client Support Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


KEY RESPONSIBILITIES

  • Managing the customer support department’s day-to-day functions and managing the sound.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Gauge customers’ level of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
  • Schedule & conduct regular reviews with customers’ key stakeholders to demonstrate value.
  • Collaborate with the engineering and development team and give them feedback of RADAR vis-a-vis customers’ requirements and troubleshoot technical issues raised by customers



Experience: Minimum 5-6 years experience in inbound voice process (preferably worked for client service process).


Shifts: 12 hrs shift, rotational (day and night).


HOW TO APPLY

If you are interested. Please send your resume to along with two references

  • IT support specialist

    2 months ago

    india a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively. The Role You will be responsible for : Providing technical support to end-users by diagnosing and...

  • Client Manager

    1 month ago

    india The Tax Guys Full time

    Job Description Job Title: Client Manager Location: (London and Doncaster, UK)Company Description: The Tax Guys is a leading UK-based accountancy firm dedicated to providing comprehensive financial services to small and medium-sized enterprises (SMEs). With a focus on proactive advisory services, we pride ourselves on building strong client relationships...

  • Technical Customer Success Manager

    2 months ago

    india a Snaphyre Client Full time

    Our client, a fast-growing SaaS platform that simplified the management of distributed teams is looking for a Technical Success Manager in India The Role You will be responsible for : Serving as the primary point of contact and build and maintain post-sales relationships with customers. Acting as a trusted advisor to ensure successful implementations and...

  • Technical Customer Success Manager

    7 days ago

    india a Snaphyre Client Full time

    Our client, a fast-growing SaaS platform that simplified the management of distributed teams is looking for a Technical Success Manager in India The Role You will be responsible for : Serving as the primary point of contact and build and maintain post-sales relationships with customers. Acting as a trusted advisor to ensure successful implementations and...

  • Institutional Sales Manager

    4 weeks ago

    india FMCG Client Company Full time

    Hello, Greetings from Xpertz HR Solutions!! Leading FMCG Company Position Title: Institutional Sales & HORECA Manager Location: Ahmedabad Experience: 4 Years + Job Summary: Develop and implement sales strategies to target institutional clients across various sectors. Identify and secure new institutional clients including colleges, schools, corporate...

  • Client Relationship Manager

    2 weeks ago

    india Elevate Partners Full time

    Job Description We are currently working with a leading Wealth Management firm who are looking to hire a Client Relationship Manager to join their team. This role is responsible for co-ordinating and managing client correspondence across Wealth Management. The multi-disciplinary role will require the successful candidate to work with team members and...

  • Client Relationship Manager

    7 days ago

    india Elevate Partners Full time

    Job Description We are currently working with a leading Wealth Management firm who are looking to hire a Client Relationship Manager to join their team. This role is responsible for co-ordinating and managing client correspondence across Wealth Management. The multi-disciplinary role will require the successful candidate to work with team members and...

  • Client Management Consultant

    2 weeks ago

    india SBA Solutions Full time

    Job Description This is a remote position. We are seeking a highly motivated and experienced Client Management Consultant to join our team. This is a remote position, offering flexibility and the opportunity to work with a diverse range of clients across the United States. The ideal candidate will have a strong background in proposal writing and government...

  • Manager, Client Insights

    3 weeks ago

    india Comscore Full time

    Job Title : Manager, Client Insights Location: Pune, India (Remote is possible) About This Role: Comscore is looking for a new Manager of Client Insights who will complete client-driven data analysis to answer user product and data questions, and to provide useful insights to clients relating to application of data for their business use cases,...

  • Manager, Client Insights

    7 days ago

    india Comscore Full time

    Job Title : Manager, Client Insights Location: Mumbai or Delhi, India (Remote is possible) About This Role: Comscore is looking for a new Manager of Client Insights who will complete client-driven data analysis to answer user product and data questions, and to provide useful insights to clients relating to application of data for their business...

  • Assistant Manager Client Services

    2 weeks ago

    india Enago (Crimson Interactive) Full time

    Position Overview: We are seeking a dynamic and motivated Assistant Manager to join our Client Servicing team in Publication Support dept. The Assistant Manager will play a crucial role in ensuring the highest level of satisfaction and engagement among our clients, while also contributing to the growth and success of our organization. Key Responsibilities: ...

  • Client Success Manager

    3 weeks ago

    india TruAdvantage Full time

    Join Our Growing Team Share this : Job Title Location Type Client Success ManagerCupertino, CAFull-time Role:  Client Success Manager Department:  Service Delivery Reports To:  Director of Operations Location:  Remote, Global Term: Permanent Full-Time Compensation:  Monthly Based on Experience + Performance based Bonus...

  • Client Success Manager

    7 days ago

    india TruAdvantage Full time

    Join Our Growing Team Share this : Job Title Location Type Client Success ManagerCupertino, CAFull-time Role:  Client Success Manager Department:  Service Delivery Reports To:  Director of Operations Location:  Remote, Global Term: Permanent Full-Time Compensation:  Monthly Based on Experience + Performance based Bonus...

  • Client Servicing Manager

    7 days ago

    india Contenporary Marketing Full time

    Position Title: Client Servicing Manager Experience Required: 5+ Years Location: Greater Kailash, New Delhi Department: Client Services Salary Range: Industry Standard Job Summary: The Client Servicing Manager at our event agency will be responsible for managing and nurturing client relationships, ensuring exceptional client satisfaction, and...

  • Client Services Manager

    1 month ago

    india Cielo Talent Full time

    The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Duties and Responsibilities: Team Management Lead a high performing team to...

  • International Client Relations Manager

    4 weeks ago

    india FES India Full time

    Company Description Fragomen Educational Services (FES) India is a leading provider of guidance and support for aspiring international students. With a legacy of excellence in immigration services, FES India offers comprehensive counselling, admission support, and visa guidance to help students fulfil their dreams of studying abroad. Our dedicated team of...

  • Client Acquisition Manager

    2 weeks ago

    india QWERTY BRAND SOLUTIONS Full time

    Job Title: Client Acquisition Manager Company: Qwerty Brand Solutions Pvt. Ltd. Location: Sikandarpur, Gurgaon About Us: Qwerty Brand Solutions Pvt. Ltd. is a leading provider of 360-degree marketing solutions. For the past five years, we have been delivering innovative and comprehensive marketing strategies to a diverse range of clients. Based in...

  • Client Account Manager

    2 weeks ago

    india Pashtek • Salesforce and SAP Partner Full time

    Title: Client Account Manager (Software) Location: Remote Job Type: Part-Time We are seeking an ambitious and energetic Client Account Manager to join our team. Your primary role will be to foster strong relationships with our existing clients and help expand our client base. As the face of our company, you will be dedicated to developing and...

  • Client Account Manager

    2 weeks ago

    India Pashtek • Salesforce and SAP Partner Full time

    Title: Client Account Manager (Software)Location: RemoteJob Type: Part-TimeWe are seeking an ambitious and energetic Client Account Manager to join our team. Your primary role will be to foster strong relationships with our existing clients and help expand our client base. As the face of our company, you will be dedicated to developing and implementing...

  • Client Support Engineer-2

    7 days ago

    india Epsilon India Full time

    The “Client Support Engineer – 2” is responsible for executing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing. The position will require an ability to clearly communicate technical issues in writing and verbally. Candidate will be...