IT support specialist
4 weeks ago
At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.
The Role
You will be responsible for :
- Providing technical support to end-users by diagnosing and resolving hardware and software issues.
- Responding to helpdesk tickets to support end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
- Configuring and operating device management (MDM) solutions like Hexnode, Jumpcloud, Kandji, JAMF, and Intune.
- Driving the administration, setup, and support of macOS and Windows-based systems.
- Discovering and collaborating with external vendors and service providers who provide Device Lifecycle Management services.
- Providing top-notch customer support by responding to customer queries about the product or a bug, report all internal key stakeholders, and managing customer communications.
- Managing, configuring, and troubleshooting primary SaaS tools like G Suite, Atlassian, Slack, Microsoft O365, etc.
- Managing onboarding, including account creation & laptop setup, and offboarding including access removal & laptop reclaim activities.
- Ensuring the documentation is up-to-date and add new documents when necessary.
Ideal Profile
- You possess a Degree/Diploma in Computer Science, Engineering or a related field.
- You have at least 4 years of experience in IT Support, preferably in a startup environment or a Product-based company.
- You possess expertise in managing MacOS and Windows-based environments.
- You know how to configure systems manually and have solid hands-on experience managing and configuring MDM tools.
- You have experience in managing and configuring SaaS tools like G Suite, Microsoft O365, Slack, Atlassian, etc, is a plus.
- You are an excellent problem-solver with the ability to work well in fast-paced environments.
- You can work independently and can prioritize tasks when faced with multiple priorities.
- This role requires you to work night shifts (9:00 pm to 6:00 am IST)
What's on Offer?
- Join a strongly-backed, fast growing B2B SaaS startup
- Excellent scope for growth & development while working in a regional team
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