Technical Customer Success Manager
4 weeks ago
Our client, a fast-growing SaaS platform that simplified the management of distributed teams is looking for a Technical Success Manager in India
The Role
You will be responsible for :
- Serving as the primary point of contact and build and maintain post-sales relationships with customers.
- Acting as a trusted advisor to ensure successful implementations and provide technical guidance, troubleshooting, and solutions to customer queries.
- Identifying and addressing business and technical issues, marshaling resources across the organization for timely case resolution.
- Developing and maintaining a working knowledge of customers' technical architecture and business requirements.
- Conducting Customer Health Checks to ensure alignment with best standards and practices.
- Contributing to the knowledge base by sharing insights and lessons learned.
- Facilitating the use Case Workshops to align the solutions with customer business processes.
- Coordinating cross-functional project teams to address customer requirements and drive growth opportunities.
Ideal Profile
- You possess a Bachelor’s degree in computer science, Information Systems, Engineering or equivalent experience.
- You have at least 3 years of experience in customer-facing roles such as technical consulting or enterprise customer support.
- You have excellent written, verbal, and presentation skills for technical and management clients.
- You have strong organizational skills to manage competing client demands, multiple priorities, and projects.
- You possess strong analytical skills regarding technical and project management issues.
- You have experience in customer-facing roles such as technical consulting or enterprise customer support.
- You have the ability troubleshoot technical issues and determine appropriate resolution paths.
- You have an exemplary customer service attitude with business development and customer relationship management experience.
- You have the ability to facilitate cross-team collaboration and coordinate resources effectively.
What's on Offer?
- Join our client's diverse team of highly motivated people who are committed to achieving outstanding results, and helping companies build manage distributed teams with ease
- Fast-track career growth while working in a flexible work environment.
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