Customer Success Engineer

1 month ago


india Zenduty Full time

Absolute Must-Have Qualifications for this role :

  • Demonstrable recent expertise in Python/Ruby/Go/Node/C/Java. Experience in any web frameworks will be a plus(at least 2 years of recent work-experience or university projects)
  • B.Tech or B.E in Computer Science and Engineering
  • Impeccable written and verbal communication skills


Qualifications:

  • 1 to 2 years of experience in a software engineering, customer success or technical support role.
  • Previous experience in a SaaS company is highly desirable
  • Strong technical background and the ability to quickly learn and understand new technologies
  • Strong knowledge of working with APIs, and SDKs and proven experience with building solutions using APIs
  • Development experience with any of Python/C/Java/Go or any language is a plus
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Proactive problem-solving skills and a customer-centric mindset.
  • Highly organized and able to multitask.
  • Self-driven and proactive


About the Company

Modern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users.


Here's how we do it:

  • We centralize all of the alerts and notifications, so you never miss a thing.
  • We route alerts to the right people at the right time, so you can respond quickly and effectively.
  • We help you identify the root cause along with a triage plan, collaborate and communicate with your team members and stakeholders, so everyone is on the same page.
  • We provide you with the insights you need to learn from incidents and prevent them from happening again.
  • We are seeking a talented and motivated Customer Success Engineer with 1 to 2 years of experience to join our dynamic team. The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills. Work location - Bangalore (Hybrid)


Responsibilities:

  • Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty.
  • Help customers build on top of the Zenduty API
  • Debug customer issues and work with product team on customer feedback
  • Proactively monitor customer accounts and address any issues or concerns promptly.
  • Collaborate with the sales and product teams to drive customer satisfaction and retention
  • Analyze client data to improve client experience.
  • Hold product demonstrations for clients
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Provide feedback for product design and development teams
  • Maintain thorough product and API documentation
  • Should be willing to do a night shift from 10pm to 5am IST in rotation


Why join us? We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US. We're a team of passionate engineers and product people who are dedicated to helping our customers succeed.


We believe in creating a positive and productive work environment for our employees. We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers.

If you are a talented and experienced Technical Support Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply.


Perks and benefits:

  • Competitive salary
  • Flexible work hours
  • Systems and accessories of your choice
  • Company sponsored developer events and conferences
  • Connections with industry experts and tech investors
  • Comprehensive health insurance.
  • Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more)
  • Unlimited coffee and snacks


Culture:

  • Acknowledge & Own
  • Bragworthy work
  • Entrepreneurial
  • Embrace risk calmly (Zen)
  • Champion the customer experience


  • India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...


  • India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...


  • india nOps.io Full time

    About the Company At nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...


  • India nOps.io Full time

    About the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...


  • india Jungleworks Full time

    Job Description Job Title : Customer Success Executive Location : MohaliSummary :Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities :Manage assigned customer relationships for successful product use, retention, and satisfactionPrepare and nurture...


  • india LeadSquared Full time

    Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...


  • india BayOne Solutions Full time

    Position: Sr. Customer Success Manager Location: India(Remote) Type: Full-time Required Support in America, Europe and APAC Time Zone Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...


  • India BayOne Solutions Full time

    Position: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...


  • india Sonata Software Full time

    About Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim to...


  • india HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including...


  • india Nlineaxis IT Solutions Pvt Ltd Full time

    Job Title - Customer Success Manager ( CSM) Location - Jaipur (Onsite) Experience - 4 yrs plus Shift - US shifts (6:30 PM to 4:30 AM). Position Overview : Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive...


  • india Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success Manager Company: Well funded Stealth Startup in Bangalore Job Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and...


  • india PSC Biotech Full time

    Job Description This is a remote position. PSC Software®, a division of PSC Biotech®, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens unique to the...


  • india Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....


  • india Freshworks Full time

    Job Description As a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products. Key Responsibilities Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post...

  • Customer Success Mgr

    2 months ago


    india Deltek Full time

    09-Apr-2024 Customer Success Manager India-Remote 9260BR Company Summary As the recognized global standard for project-based business, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees, who are united by a passion for...

  • Vice President

    3 weeks ago


    india Zenoti Full time

    As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical. Here are key expectations from this...


  • india Intract Full time

    About Us Intract is an ambitious startup building an intuitive Web3 discovery platform. We have a userbase of over 10M who are actively exploring new ecosystems and projects in Web3 space via our platform. We have a very dynamic and supportive work environment with a plethora of opportunities for professional and interpersonal growth. Intract will also...


  • India Recruit CRM Full time

    **Customer Success Associate (CSA)** Exceptional customer service is a reflection of our brand, mission and values. We are looking for individuals who will deliver exceptional customer service to ensure that clients always leave “Wow, that was amazing!” feeling after every interaction with us. **Key Responsibilities**: - Manage incoming client...

  • Customer Success

    1 month ago


    India Leegality Full time

    Company Mission Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis...