Customer Success Manager

4 weeks ago

india nOps.io Full time

About the Company

At nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and DevOps teams automatically manage cloud usage, commitments, and spending. This results in teams using less cloud resources and paying less for the compute resources they do use.


As a nOps team member, you’ll help solve the toughest problems in cloud optimization with solutions that bring delight to Engineering teams. If building and scaling products while working with great people resonates with you, keep reading.


Job Summary

Join us as a Customer Success Manager, where you will cultivate and nurture relationships with mid-market and enterprise customers. This role demands a blend of technical proficiency, customer engagement, and a track record of exceeding upsell/cross-sell targets. We are seeking someone passionate about using analytical skills to solve problems, enhance relationships, and drive improvement.


Responsibilities

  • Serve as the main point of contact for assigned accounts, building trust, identifying opportunities, and sharing best practices
  • Account Expansion: Develop and implement strategies to grow accounts by identifying upsell opportunities within key customer accounts
  • Conduct regular customer success reports (weekly, quarterly, and annually) to ensure our customers get the most from our product/service, resolve issues promptly, and achieve their goals
  • Review and support the customer journey with a consultative approach to help clients overcome challenges and meet their objectives
  • Cross-functional Collaboration: Partner with marketing, sales, and sales engineering teams to engage accounts, drive pipeline growth, and ensure successful product adoption for customers
  • Technical Guidance: Leverage your experience as a Certified AWS DevOps Engineer or similar to provide technical support and advice to customers, focusing on selling Kubernetes (K8s) and complex infrastructure solutions to DevOps teams
  • Take ownership of customer issues and see them through to resolution
  • Industry Awareness: Stay updated on Data, AI, and cloud engineering trends to effectively position our solutions in the market and meet customer needs


Qualifications

  • Experience: Over 3+ years of customer-facing experience in mid-market and enterprise cloud-native SaaS organizations, with a strong ability to foster positive relationships. Preference is given to CSM experience
  • Technical Proficiency: Certified AWS DevOps Engineer or similar with expertise in cloud technologies, Kubernetes, and complex infrastructure
  • Collaborative Skills: Effective communicator skilled at working across departments in deadline-driven environments, known for adaptability and multitasking
  • Customer Engagement: Proactively manage churn and increase customer retention by collecting feedback, closing feedback loops, and delivering consistent value to foster loyalty
  • Customer Understanding: Actively engage with customers to grasp their goals, challenges, and KPIs, monitoring usage metrics to provide proactive support
  • Drive for Success: Motivated, results-oriented individual with a history of surpassing upsell targets, leveraging strong industry knowledge in Data, AI, and cloud engineering
  • Education: Bachelor’s degree or equivalent experience in customer support, sales, business development, or account management
  • Strong English Proficiency


We look forward to welcoming a dedicated individual who shares our commitment to customer success and continuous improvement. If this sounds like you, apply today

  • Customer Success Manager

    3 weeks ago

    india New Hire Talent Full time

    Job Description This is a remote position. Customer Success ManagerDo you thrive on building relationships and ensuring customer satisfaction? Are you passionate about SaaS and helping businesses achieve their goals? If so, we want to hear from you!We are looking for a driven and experienced Customer Success Manager (CSM) to join our growing team. In this...

  • Customer Success Manager

    5 days ago

    India New Hire Talent Full time

    Job Title: Customer Success ManagerCompany: UnnamedThis is a remote position.Are you someone who enjoys building connections and ensuring customer satisfaction? Do you have a strong interest in SaaS and aiding businesses in reaching their objectives? If that sounds like you, we'd love to hear from you.We are on the lookout for a motivated and seasoned...

  • Customer Success Manager

    1 month ago

    india Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....

  • Customer Success Manager

    5 days ago

    India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Manager

    1 week ago

    india WATI.io Full time

    Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...

  • Customer Success Manager

    5 days ago

    India WATI Full time

    Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...

  • Customer Success Manager

    1 month ago

    india Nlineaxis IT Solutions Pvt Ltd Full time

    Job Title - Customer Success Manager ( CSM) Location - Jaipur (Onsite) Experience - 4 yrs plus Shift - US shifts (6:30 PM to 4:30 AM). Position Overview : Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive...

  • Customer Success Manager

    3 weeks ago

    india ProManage.biz Full time

    About Pro-Manage Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...

  • Customer Success Manager

    3 weeks ago

    india BayOne Solutions Full time

    Position: Sr. Customer Success Manager Location: India(Remote) Type: Full-time Required Support in America, Europe and APAC Time Zone Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...

  • Customer Success Manager

    3 weeks ago

    India BayOne Solutions Full time

    Position: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...

  • Customer Success Manager

    3 weeks ago

    india BayOne Solutions Full time

    Position: Sr. Customer Success Manager Location: India(Remote) Type: Full-time Required Support in America, Europe and APAC Time Zone Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...

  • Customer Success Manager

    2 weeks ago

    india Teradata Full time

    Customer Success Manager Multiple Locations: Karnataka, India • Maharashtra, India Requisition Number: 218149 External Description: What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • Customer Success Manager

    5 days ago

    India Teradata Full time

    Customer Success Manager Multiple Locations: Karnataka, India • Maharashtra, India Requisition Number: External Description: What You'll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business...

  • Customer Success Manager

    5 days ago

    India Carrot Fertility Full time

    About Carrot: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    1 month ago

    india MVC Resources Full time

    Job Description Working Arrangement: Hybrid About Us: At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence...

  • Customer Success Manager

    6 days ago

    India MVC Resources Full time

    Job Description Working Arrangement: Hybrid About Us: At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence...

  • Customer Success Manager

    5 days ago

    India Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...

  • Customer Success Manager

    6 days ago

    india Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...

  • Customer Success Manager

    7 days ago

    India Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...

  • Customer Success Manager

    5 days ago

    India Twerlo Full time

    Job Description Role Description: The Customer Success Manager (CSM) is a hybrid role, will be responsible for overseeing the entire customer lifecycle, from onboarding to activation and ongoing account management. The CSM will ensure customers derive maximum value from our solutions, leading to increased customer satisfaction, retention, and growth. The CSM...