Customer Success Manager

1 week ago


india WATI.io Full time

Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia.Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries.

We're a rapidly expanding team filled with talented people from around the globe.

WATI is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and experienced Customer Success Manager to join our team. The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for our customers, helping them to achieve their goals and maximize the value of our solutions.

Key Responsibilities:

  • Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions.
  • Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company.
  • Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes.
  • Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products.
  • Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions.
  • Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges.
  • Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience.
  • Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus.
  • 5-8 years of experience in customer success, account management, or a related role, preferably within (industry or sector relevant to your company).
  • Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience.
  • Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus.
  • Strong customer orientation with a proven ability to build and maintain customer relationships.
  • Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
  • Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support.
  • Demonstrated track record of achieving customer satisfaction, retention, and growth targets.


  • india New Hire Talent Full time

    Job Description This is a remote position. Customer Success ManagerDo you thrive on building relationships and ensuring customer satisfaction? Are you passionate about SaaS and helping businesses achieve their goals? If so, we want to hear from you!We are looking for a driven and experienced Customer Success Manager (CSM) to join our growing team. In this...


  • India New Hire Talent Full time

    Job Title: Customer Success ManagerCompany: UnnamedThis is a remote position.Are you someone who enjoys building connections and ensuring customer satisfaction? Do you have a strong interest in SaaS and aiding businesses in reaching their objectives? If that sounds like you, we'd love to hear from you.We are on the lookout for a motivated and seasoned...


  • india Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....


  • India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...


  • India WATI Full time

    Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...


  • india Nlineaxis IT Solutions Pvt Ltd Full time

    Job Title - Customer Success Manager ( CSM) Location - Jaipur (Onsite) Experience - 4 yrs plus Shift - US shifts (6:30 PM to 4:30 AM). Position Overview : Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive...


  • india ProManage.biz Full time

    About Pro-Manage Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...


  • india BayOne Solutions Full time

    Position: Sr. Customer Success Manager Location: India(Remote) Type: Full-time Required Support in America, Europe and APAC Time Zone Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...


  • India BayOne Solutions Full time

    Position: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...


  • india BayOne Solutions Full time

    Position: Sr. Customer Success Manager Location: India(Remote) Type: Full-time Required Support in America, Europe and APAC Time Zone Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...


  • india Teradata Full time

    Customer Success Manager Multiple Locations: Karnataka, India • Maharashtra, India Requisition Number: 218149 External Description: What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...


  • India Teradata Full time

    Customer Success Manager Multiple Locations: Karnataka, India • Maharashtra, India Requisition Number: External Description: What You'll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business...


  • India Carrot Fertility Full time

    About Carrot: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • india MVC Resources Full time

    Job Description Working Arrangement: Hybrid About Us: At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence...


  • India MVC Resources Full time

    Job Description Working Arrangement: Hybrid About Us: At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence...


  • India Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...


  • india Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...


  • India Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...


  • India Twerlo Full time

    Job Description Role Description: The Customer Success Manager (CSM) is a hybrid role, will be responsible for overseeing the entire customer lifecycle, from onboarding to activation and ongoing account management. The CSM will ensure customers derive maximum value from our solutions, leading to increased customer satisfaction, retention, and growth. The CSM...


  • India Webspiders Interweb Private Limited Full time

    Job Description Onboard new clients and ensure a smooth transition to using our products and services.Act as a trusted advisor, proactively identifying client needs and recommending solutions.Manage client relationships, fostering open communication and building trustTrack and monitor key performance indicators (KPIs) to measure client successIdentify upsell...