Guest Service AssociateIT

3 weeks ago

Thane, India AccorHotel Full time
Job Description

Department:

Guest Service

Designation:

Guest Service Associate

Reports To:

Assistant Manager Guest Service

Prime Function:

Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints requests or inquiries regarding the food and services. Establish and maintain seamless coordination & cooperation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation productivity morale and guest service.

Financial Management

Identify optimal cost effective use of the resources and educate the team on the same.

Operational Management

Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware glassware silverware from the guest table and reset the table for the next arrival In the absence of the Assistant Manager Guest Service ensure to take guest orders advice guests on specials menu options maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out fire exits and elevator locations. Report any equipment malfunction emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage pilferage and spoilage are kept to a bare minimum.

Occupational Health & Safety Employee Responsibility All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include in particular: Taking care of themselves and others. Cooperating with Accor Hotel instructions including Safe Work Method Statements Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager

Replacement and Temporary Mission: Be ready and responsible for any job which may be assigned by the Management. This job description is not intended to be an exhaustive list of all responsibilities skill effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Remote Work : No Employment Type : Fulltime

  • Guest Service AssociateIT

    3 weeks ago

    Thane, India AccorHotel Full time

    Job Description Department:  Guest Service Designation:   Guest Service Associate Reports To:     Assistant Manager Guest Service  Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards.Any matter which may...

  • Guest Service AssociateIT

    3 weeks ago

    thane, India AccorHotel Full time

    Job Description Department:  Guest Service Designation:   Guest Service Associate Reports To:     Assistant Manager Guest Service  Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards.Any matter which may...

  • Guest Service AssociateIT

    3 weeks ago

    thane, India AccorHotel Full time

    Job Description   Department:  Guest Service   Designation:   Guest Service Associate   Reports To:     Assistant Manager Guest Service     Prime Function:   Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards....

  • Guest Service AssociateIT

    4 weeks ago

    Thane, India AccorHotel Full time

    JobDescription Department: GuestService Designation:  Guest ServiceAssociate ReportsTo:     Assistant Manager GuestService  PrimeFunction: Ensureto provide proficient and professional guest service to the guestsby meeting and also exceeding theirexpectations.Welcome the guests by greetingthem as per the standards.Any matter which mayeffect the...

  • Guest Service Associate @ It

    3 months ago

    Thane, India IBIS Full time

    **Job Description** Job Description** **Department: Guest Service** **Designation: Guest Service**_ _**Associate** **Reports To: Assistant Manager Guest Service** **Prime Function**: - Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. - Welcome the guests by greeting them as per...

  • Guest Service Associate @ It

    5 months ago

    Thane, India AccorHotel Full time

    **Company Description** Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every...

  • Guest Service Associate @ It

    5 months ago

    Thane, India AccorHotel Full time

    **Company Description** Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every...

  • Guest Service Associate

    5 months ago

    Thane, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Thane, Maharashtra (R Mall) **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to...

  • Assistant Manager Guest Service IT

    3 weeks ago

    Thane, India AccorHotel Full time

    Job DescriptionTitle of Position: Assistant Manager Guest ServiceReports to:Guest Service ManagerPosition Overview:Responsible for maintaining high quality of guest services primarily in the areas of arrivals departures rooming food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy...

  • Assistant Manager Guest Service IT

    3 weeks ago

    Thane, India AccorHotel Full time

    Job Description Title of Position: Assistant Manager Guest Service Reports to:          Guest Service Manager Position Overview:   Responsible for maintaining high quality of guest services primarily in the areas of arrivals departures rooming food & services and special needs and enquiries that guests may have during their stay.Responsible...

  • Assistant Manager Guest Service IT

    3 weeks ago

    thane, India AccorHotel Full time

    Job Description Title of Position: Assistant Manager Guest Service Reports to:          Guest Service Manager Position Overview:   Responsible for maintaining high quality of guest services primarily in the areas of arrivals departures rooming food & services and special needs and enquiries that guests may have during their stay.Responsible...

  • Assistant Manager Guest Service IT

    3 weeks ago

    thane, India AccorHotel Full time

    Job Description   Title of Position: Assistant Manager Guest Service   Reports to:           Guest Service Manager   Position Overview:   Responsible for maintaining high quality of guest services primarily in the areas of arrivals departures rooming food & services and special needs and enquiries that guests may have during their stay....

  • Guest Service Associate@it

    5 months ago

    Thane District, Maharashtra, India AccorHotel Full time

    Company Description **Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day,...

  • Guest Service Associate@it

    5 months ago

    Thane District, Maharashtra, India ibis Thane Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making...

  • Guest Service Associate

    5 months ago

    Thane, India MoSahay Pv Full time

    Key Responsibilities: - Greet and welcome guests in a friendly and professional manner. - Assist guests with ticket purchases and provide information on movie showtimes, seating, and promotions. - Operate ticketing systems accurately to sell tickets and process payments. - Address guest inquiries and resolve any issues or complaints promptly and courteously....

  • Assistant Manager Guest Service IT

    4 weeks ago

    Thane, India AccorHotel Full time

    JobDescription Title ofPosition: Assistant Manager GuestService Reportsto:         Guest ServiceManager PositionOverview:  Responsible formaintaining high quality of guest services primarily in the areasof arrivals departures rooming food & services and specialneeds and enquiries that guests may have during theirstay.Responsible for optimizing...

  • Guest Relation Executive

    5 months ago

    Thane, India Lords Hotels & Resorts Full time

    Responsibilities: - Greet guests upon arrival and ensure a warm welcome. - Provide exceptional customer service and address guest inquiries and concerns promptly. - Assist guests with check-in and check-out procedures efficiently. - Handle reservations, cancellations, and modifications accurately. - Coordinate with other departments to fulfill guest...

  • Guest Relation: Hotel

    5 months ago

    Thane, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Guest Relations: Hotel** **Job location: - Thane, Maharashtra** **Salary: - 32,000-35,000 Per Month** **Experience: - ** **Total experience: - ** - 7 years of experience in a customer service role, preferably in the hospitality industry. **Minimum experience: - ** - At least 1-2 years of experience in a...

  • Guest Relations

    5 months ago

    Thane, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Guest Relations : Resort Location: - Thane Maharashtra Salary: - 25,000 To 40,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role...

  • Guest Relation Executive

    2 months ago

    Thane, India The Byke Hotel Suraj Plaza Thane Full time

    Guest Relation Executive responsibilities: - Greeting guests GRE' s are often the first and last person guests see, so they are responsible for making a good impression. They welcome guests during check-in and say goodbye when they check out. - Assisting with reservations GRE's may help guests make reservations and arrange for special services. - Ensuring a...