Chatbot Conversational AI Engineer

JOB DESCRIPTION Req ID:     We are currently seeking a Chatbot Conversational AI Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Duties: NTT DATA is seeking a highly skilled Conversational AI Developer with 5+ years of experience to join our team to help a strategic banking client in various AI development activities. This role is part of NTT DATA’s Data, Analytics, and AI Practice.As an AI Engineer with NTT DATA, you will be at the forefront of innovation, leveraging your skills to design and implement cutting-edge AI solutions. With a focus on creativity, collaboration, and technical excellence, this role offers a unique opportunity to work on transformative projects that drive business intelligence and decision-making across diverse industries. The Application Infrastructure team is seeking a motivated Chatbot / Conversational AI Engineer to join the Chatbot team. A successful candidate will participate in all aspects of software development, working directly with chatbot experts, other developers and engineers within the team, and our internal clients who wish to adopt chatbot solutions as part of technology service delivery. The Low-Code Platforms fleet owns a number of Platforms including Chatbot, Robotic Process Automation and Workflow products, we are working to enable Generative AI capabilities within these platforms in a well-controlled environment and this role will join the squad responsible for piloting Agentic AI capabilities in the Chatbot ecosystem. The candidate will have a very strong technical foundation, a strategic mindset, great communication skills and the ability to collaborate well with others in a truly global team. Job Responsibilities - Act as a subject matter expert on the chatbot platform - Develop integrations in Python and Groovy that enable virtual agents to interoperate with various systems - Participate in every phase of the Software Development Lifecycle - Create Generative Artificial Intelligence solutions and drive their adoption - Understand, refine, and translate customer requirements into working software - Create and enhance various utilities that support the chatbot platform - Lead design and code reviews - Work closely with a global team of engineers, SREs, and conversational AI experts - Identify automation opportunities and lead the way in addressing them - Train and refine intent detection models - Continuous Improvement of production virtual agents - Measure, demonstrate, and articulate the value of Artificial Intelligence solutions and automation - Support POCs and product demonstrations QUALIFICATIONS Primary Skill: - Strong knowledge of software design and best practices - Deep experience with Python coding and development - Experience with JavaScript and Node.js and other software development frameworks and libraries - Demonstrated knowledge and interest in Generative Artificial Intelligence / LLMs, model training, fine tuning and related APIs - Familiarity with CI/CD practices and experience with GitHub and Jenkins - Excellent written and verbal communication skills - Deep experience with Agile development practices such as Scrum - Strong background in Linux - Solid understanding of NLP and Artificial Intelligence / Machine Learning concepts You might also have: - Experience designing, creating, and interfacing with Virtual Agents using Amelia, Kore.ai, Microsoft Copilot Studio or similar platform - Sourcing and labeling training data for ML models - Experience in generative Artificial Intelligence, and LLMs - Familiarity with DevOps practices - Knowledge of Docker, Kubernetes - Experience with cloud platforms such as AWS and Azure About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.