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Application Support Manager
2 months ago
Employment Equality:At Lorhan, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company.
Job Summary:Application support which includes custom applications and enterprise softwarePlanning, tracking, schedule adherence, quality adherence, sign offs, SLA compliancePrioritization and work allocation to the team members in 24*7 shiftDriving P1 and P2 incidents in co-ordination with internal teams and vendors towards resolution and closureReviewing RCA and other application understating documents created/updated by the teamCoordinate with internal team and customer stakeholders for upgrade and patching activity in all environmentsWeekly and Monthly Dashboard Reviews with customer Sr. Mgmt for supportImplementing Technical and project/process best practices, innovationsProactively identifying the team and project issues and risks and highlighting to higher management and CustomerCompliance to InfoSec Policy and audits for the ODC including team training and certificationsPreferably a BE/BTech graduateAirline Domain knowledge or worked in IT Operations/Service Delivery managing 24*7 L2/L3 support teamsGeneral Shift with 24*7 availabilityITIL/PMP certification would be an added advantage
Experience:
10+ YearsNotice Period
: Immediate Joiner
How to apply:Please submit your resume explaining why you are the ideal candidate for this role. Include any relevant work or project experience.
