Application Support Manager

6 months ago

Hyderabad, India Alter Domus Full time

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com

We are seeking a highly skilled and motivated Application Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service within the financial industry. As an Application Support Engineer, you will be responsible for providing technical support for eFront invest, a financial software application to manage closed ended fund activity, ensuring their smooth operation, and resolving any issues that arise. You will collaborate closely with our development team to diagnose and address bugs, implement fixes and enhancements, and contribute to the overall improvement of our products.

Responsibilities:

Provide functional and technical support for eFront Front Invest - via phone, email, and ServiceNow

Troubleshoot functional, data and performance issues with eFront Invest and its connected interfaces issues

Provide qualitative analysis of business user needs and evaluate the feasibility of their requirements

Design and Develop new features, solutions, and interfaces in line with best practices

Document and maintain support procedures, knowledge base articles, and technical documentation

Work with our larger IT team on special projects to integrate eFront into the larger AD ecosystem

Skills/Qualifications:

8+ years' experience working in an application support role

2+ years experience in team management.

Knowledge of eFront Front Invest or other asset management applications.

University degree (master or bachelor) in IT

Knowledge in relational databases: MS SQL Server

Professional Experience with VB.Net, Powershell & SQL.

Familiarity with version controlling systems (GIT, SVN)

Experience with agile software development lifecycle methodologies (Scrum, Azure DevOps)

Highly motivated with a strong sense of commitment and teamwork

Highly analytical and strong problem-solving skills Excellent communication and collaboration skills.


WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

Support for professional accreditations such as ACCA and study leave  Flexible arrangements, generous holidays, birthday leave and graduation leave  Continuous mentoring along your career progression  Active sports, events and social committees across our offices  Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program  The opportunity to invest in our growth and success through our Employee Share Plan  Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

#LI-HYBRID

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