Lead-Digital Business Banking

2 weeks ago

Bengaluru, India Ujjivan Small Finance Bank Full time
POSITION DESCRIPTION

JOB TITLE

Lead-Digital Business Banking and Automation

GRADE

AVP-I

DEPARTMENT

Digital Banking

LOCATION

HO

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

Head – Digital Channels

REPORTING INTO

1. Product Expert – RPA2. Specialist Product (Digital Banking)

ROLE PURPOSE & OBJECTIVE

- To design, drive and deliver Digital Products/solutions for Current Account and Non-Individual Customer segment- To work customer communication and engagement plan for usage of Digital products and usage among Current A/c and Non-Individual Customer segment.- Develop and execute Digital roadmap and strategy to support Business with Digital solutions/platforms for serving their customer segment- Responsible to plan and execute RPA projects across departments

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

- Capex Budget Rs 20-25 Crore- Opex Budget Rs 2-5 Crore- All Digital solution / platform designed to serve non-individual Customers- Engagement program with Business Team and Customers- Partners – 4-5

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

- Develop & Execute Digital solution/product roadmap for Non-Individual customer segment- Develop and roll out digital services for Non-individual Customers- Drive Digital adoption program across non-individual segments- Responsible for percentage of customers to be on-boarded and active on digital platform/services- Partner with business and developing features and functionality to bring customers on business net banking for higher CASA balances- Develop a plan to automate all mundane process across departments

Customer (Both Internal & External)

- Develop a learning document for all digital solutions to help customers in onboarding and first-time usage- Create a Customer engagement plan and collect Customer feedback on solutions and work on feedback with product team- Review Customer onboarding journey TAT and complaints, extract problems statement from complaints and identify solution- Create a method to communicate new enhancements / service additions to Customers

Internal Process

- Monitoring Digital Business applications KRI/KPI- Set out process and policies to address customer complaints and NPS- Monthly/Quarterly reporting to RBI for transactions made through digital channels- Provide feedback on new development and enhancements proposed / developed by Product team- Keep Policies/Manuals/SOPs are up to date updated with version control- Compliant to regulatory requirement on Digital business application / RPA- Responsible to close any control function observations in time and ensure no reoccurrence of issue.

Innovation & Learning

- Conducting training / refresher for different business – MSE/TASC/Branch banking/FIG- Develop training module and integrate it in HR learning application- Monitor progress and innovations in the industry related to Business solutions and keep abreast with developments- Participate in mandatory training courses and other programs/courses helps in developing skills for better performance

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

MBA or equivalent degree

Experience (Years and Core Experience Type)

- 5-8 years of experience in Managing Corporate Net Banking, Corporate mobility solution, any digital solution for non-individual customers- Work experience as Business Analyst/Product management in this domain is preferred- Experience in Branch Banking / Managing Corporate products

Certifications

Banking programs offered by IIBF

Functional Skills

- Knowledge of Corporate Banking products- Project Management- Stakeholder Management- Understanding of compliance around Digital Banking

Behavioral Skills

- Team work- Decision Making- Assertiveness

Competencies

He/she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.

- Driving Innovation- Facilitating Change

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