Lead-Digital Business Banking
2 weeks ago
POSITION DESCRIPTION
JOB TITLE
Lead-Digital Business Banking and Automation
GRADE
AVP-I
DEPARTMENT
Digital Banking
LOCATION
HO
SUB-DEPARTMENT
TYPE OF POSITION
Full-time
REPORTS TO
Head – Digital Channels
REPORTING INTO
- Product Expert – RPA
- Specialist Product (Digital Banking)
ROLE PURPOSE & OBJECTIVE
- To design, drive and deliver Digital Products/solutions for Current Account and Non-Individual Customer segment
- To work customer communication and engagement plan for usage of Digital products and usage among Current A/c and Non-Individual Customer segment.
- Develop and execute Digital roadmap and strategy to support Business with Digital solutions/platforms for serving their customer segment
- Responsible to plan and execute RPA projects across departments
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
- Capex Budget Rs 20-25 Crore
- Opex Budget Rs 2-5 Crore
- All Digital solution / platform designed to serve non-individual Customers
- Engagement program with Business Team and Customers
- Partners – 4-5
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
- Develop & Execute Digital solution/product roadmap for Non-Individual customer segment
- Develop and roll out digital services for Non-individual Customers
- Drive Digital adoption program across non-individual segments
- Responsible for percentage of customers to be on-boarded and active on digital platform/services
- Partner with business and developing features and functionality to bring customers on business net banking for higher CASA balances
- Develop a plan to automate all mundane process across departments
Customer (Both Internal & External)
- Develop a learning document for all digital solutions to help customers in onboarding and first-time usage
- Create a Customer engagement plan and collect Customer feedback on solutions and work on feedback with product team
- Review Customer onboarding journey TAT and complaints, extract problems statement from complaints and identify solution
- Create a method to communicate new enhancements / service additions to Customers
Internal Process
- Monitoring Digital Business applications KRI/KPI
- Set out process and policies to address customer complaints and NPS
- Monthly/Quarterly reporting to RBI for transactions made through digital channels
- Provide feedback on new development and enhancements proposed / developed by Product team
- Keep Policies/Manuals/SOPs are up to date updated with version control
- Compliant to regulatory requirement on Digital business application / RPA
- Responsible to close any control function observations in time and ensure no reoccurrence of issue.
Innovation & Learning
- Conducting training / refresher for different business – MSE/TASC/Branch banking/FIG
- Develop training module and integrate it in HR learning application
- Monitor progress and innovations in the industry related to Business solutions and keep abreast with developments
- Participate in mandatory training courses and other programs/courses helps in developing skills for better performance
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
MBA or equivalent degree
Experience (Years and Core Experience Type)
- 5-8 years of experience in Managing Corporate Net Banking, Corporate mobility solution, any digital solution for non-individual customers
- Work experience as Business Analyst/Product management in this domain is preferred
- Experience in Branch Banking / Managing Corporate products
Certifications
Banking programs offered by IIBF
Functional Skills
- Knowledge of Corporate Banking products
- Project Management
- Stakeholder Management
- Understanding of compliance around Digital Banking
Behavioral Skills
- Team work
- Decision Making
- Assertiveness
Competencies
He/she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.
- Driving Innovation
- Facilitating Change
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