Lead-Digital Business Banking
2 weeks ago
JOB TITLELead-Digital Business Banking and AutomationGRADEAVP-I
DEPARTMENTDigital BankingLOCATIONHO
SUB-DEPARTMENT
TYPE OF POSITIONFull-time
REPORTS TOHead – Digital ChannelsREPORTING INTOProduct Expert – RPASpecialist Product (Digital Banking)
ROLE PURPOSE & OBJECTIVETo design, drive and deliver Digital Products/solutions for Current Account and Non-Individual Customer segmentTo work customer communication and engagement plan for usage of Digital products and usage among Current A/c and Non-Individual Customer segment.Develop and execute Digital roadmap and strategy to support Business with Digital solutions/platforms for serving their customer segmentResponsible to plan and execute RPA projects across departments
SIZE OF THE ROLE
FINANCIAL SIZENON-FINANCIAL SIZECapex Budget Rs 20-25 CroreOpex Budget Rs 2-5 CroreAll Digital solution / platform designed to serve non-individual CustomersEngagement program with Business Team and CustomersPartners – 4-5
KEY DUTIES & RESPONSIBILITIES OF THE ROLEBusiness/ Financials
Develop & Execute Digital solution/product roadmap for Non-Individual customer segmentDevelop and roll out digital services for Non-individual CustomersDrive Digital adoption program across non-individual segmentsResponsible for percentage of customers to be on-boarded and active on digital platform/servicesPartner with business and developing features and functionality to bring customers on business net banking for higher CASA balancesDevelop a plan to automate all mundane process across departments
Customer (Both Internal & External)
Develop a learning document for all digital solutions to help customers in onboarding and first-time usageCreate a Customer engagement plan and collect Customer feedback on solutions and work on feedback with product teamReview Customer onboarding journey TAT and complaints, extract problems statement from complaints and identify solutionCreate a method to communicate new enhancements / service additions to Customers
Internal Process
Monitoring Digital Business applications KRI/KPISet out process and policies to address customer complaints and NPSMonthly/Quarterly reporting to RBI for transactions made through digital channelsProvide feedback on new development and enhancements proposed / developed by Product teamKeep Policies/Manuals/SOPs are up to date updated with version controlCompliant to regulatory requirement on Digital business application / RPAResponsible to close any control function observations in time and ensure no reoccurrence of issue.
Innovation & Learning
Conducting training / refresher for different business – MSE/TASC/Branch banking/FIGDevelop training module and integrate it in HR learning applicationMonitor progress and innovations in the industry related to Business solutions and keep abreast with developmentsParticipate in mandatory training courses and other programs/courses helps in developing skills for better performance
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
EducationalQualificationsMBA or equivalent degree
Experience (Years and Core Experience Type)5-8 years of experience in Managing Corporate Net Banking, Corporate mobility solution, any digital solution for non-individual customersWork experience as Business Analyst/Product management in this domain is preferredExperience in Branch Banking / Managing Corporate products
CertificationsBanking programs offered by IIBF
Functional SkillsKnowledge of Corporate Banking productsProject ManagementStakeholder ManagementUnderstanding of compliance around Digital Banking
Behavioral SkillsTeam workDecision MakingAssertiveness
CompetenciesHe/she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.Driving InnovationFacilitating Change
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