Monitoring and Incident Management Engineer

3 weeks ago

hyderabad, India Maxeon Full time

Powering Positive Change™   

   

In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years – from the very edge of outer space to countless rooftops below.    

    

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.    

   

Are you ready to power positive change?  

 

Job Summary   

 

As we continue to grow, we are looking for a world-class Monitoring and Incident Management Engineer based in Hyderabad, India and reporting to the Service Delivery Manager. In an industry that is reshaping the world’s energy future, there’s no better place to be.  

 

The primary responsibility of this role is to monitor and maintain infrastructure services. This includes performing routine checks, identifying, and escalating issues to support engineers as needed. The MIM Engineer role involves managing shifts and mentoring Associate engineers.  Serve as first point of contact for any IT infrastructure-related incidents. The MIM Engineer is responsible for identifying and escalating issues to the appropriate support teams. In the event of an incident, they must be able to quickly identify the root cause of the problem and work with other teams to implement a resolution.

 

You’ll be responsible for:

 

  • Monitoring IT Service performance, analyze alerts, and respond to incidents promptly.
  • Maintain detailed documentation of IT configurations, procedures, and incident responses.
  • Provide support during critical situations and participate in on-call rotations for 24/7 coverage.
  • Design, Enhance and Document the processes. Assist in ITIL processes (Incident, Problem, Request)
  • Generate reports on network and Server performance, incidents management, and improvements for management review.
  • Coordinate with other teams to address and resolve IT Service incidents efficiently.
  • Work closely with other IT teams, and stakeholders to address IT-related challenges.
  • Conduct regular checks, updates, and maintenance tasks to keep the network infrastructure operational.
  • Develop and maintain knowledge base and responsible for mentoring and training junior engineers.
  • Provide feedback on processes and make recommendations on areas to improve.

 

You should bring:

 

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway Your experience is more than just a list of technical skills. 

 

  • Degree in Information Technology, Computer Science, or equivalent.
  • Minimum 4-6 years’ experience in Network Operation Center (NOC), IT call center handling, IT service delivery or related.
  • Experience in IT incident report preparation and hands on experience with diagnosing and resolving basic technical issues.
  • Knowledge in common Infrastructure – Network, Server, Database, Application)
  • Expertise in monitoring tools ITSM (ServiceNow) and New Relic Monitoring tool experience is advantage.
  • Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.
  • Able to work shifts.

 

Our Commitment to Equal Opportunities:

 

Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it’s integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.

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