Monitoring and Incident Management Engineer
3 weeks ago
Powering Positive Change™
Join Our Team at Maxeon: Monitoring and Incident Management Engineer – Where Innovation Meets Sustainability
Who We Are: Pioneers in Solar Energy at Maxeon, we're not just harnessing the power of the sun, we're leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 39 years – from the very edge of outer space to countless rooftops below.
Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.
We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team
Learn more about Maxeon
Are you ready to power positive change?
Your Mission: As our Monitoring and Incident Management Engineer based in Hyderabad, India and reporting to the Service Delivery Manager, your role will be pivotal in monitoring and maintaining infrastructure services. This includes performing routine checks, identifying, and escalating issues to support engineers as needed. The MIM Engineer role involves managing shifts and mentoring Associate engineers. Serve as first point of contact for any IT infrastructure-related incidents. The MIM Engineer is responsible for identifying and escalating issues to the appropriate support teams. In the event of an incident, they must be able to quickly identify the root cause of the problem and work with other teams to implement a resolution.
Make Your Mark: How You Will Drive Change:
- Monitoring IT Service performance, analyze alerts, and respond to incidents promptly.
- Maintain detailed documentation of IT configurations, procedures, and incident responses.
- Provide support during critical situations and participate in on-call rotations for 24/7 coverage.
- Design, Enhance and Document the processes. Assist in ITIL processes (Incident, Problem, Request)
- Generate reports on network and Server performance, incidents management, and improvements for management review.
- Coordinate with other teams to address and resolve IT Service incidents efficiently.
- Work closely with other IT teams, and stakeholders to address IT-related challenges.
- Conduct regular checks, updates, and maintenance tasks to keep the network infrastructure operational.
- Develop and maintain knowledge base and responsible for mentoring and training junior engineers.
- Provide feedback on processes and make recommendations on areas to improve.
Your Toolkit: Skills That Make a Difference
Essential for your Success:
We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway Your experience is more than just a list of technical skills.
- Degree in Information Technology, Computer Science, or equivalent.
- Minimum 4-6 years’ experience in Network Operation Center (NOC), IT call center handling, IT service delivery or related.
- Experience in IT incident report preparation and hands on experience with diagnosing and resolving basic technical issues.
- Knowledge in common Infrastructure – Network, Server, Database, Application)
- Expertise in monitoring tools ITSM (ServiceNow) and New Relic Monitoring tool experience is advantage.
- Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.
- Able to work shifts.
Life at Maxeon: Beyond the Job
At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here’s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.
Ready to Make an Impact? Join Us If you're driven by making a difference and eager to join our mission at Maxeon, we can't wait to meet you. Apply today and join our team to make a brighter future together.
Our Commitment to Equal Opportunities:
Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it’s integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.
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