Major Incident Manager

2 weeks ago

BangaloreHyderabad, India Swift Strategic Staff Solutions INC Full time

Role : Major Incident Management

Key Skills : Major Incident Management, ITSM, Good Understanding of Azure Core

Notice Period : Immediate- 15 Days

Job Description :

We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents.

The ideal candidate will play a critical role in ensuring that our Azure-based systems and services are resilient and that any disruptions are promptly addressed, minimizing downtime and impact on our operations.

Key Responsibilities :

- Major Incident Management : Lead the coordination, communication until the resolution of major incidents that impact our Azure-based services. This includes taking ownership of incidents, assembling cross-functional teams, and driving the incident management process to resolution.

- Azure Technical Expertise: Possess in-depth knowledge of Azure services, infrastructure, and configurations. Provide technical guidance to incident response teams during major incidents to diagnose and resolve issues promptly.

- Cross-Functional Collaboration: Collaborate with technical teams, support staff, and relevant stakeholders to ensure swift and effective response to major incidents. Facilitate communication and coordination among involved parties.

- Documentation: Maintain detailed incident records, including timelines, actions taken and resolutions.

- Incident Escalation: Understand incident severity levels and ensure appropriate escalation procedures are followed to engage necessary resources and expertise.

- Incident Process Improvement: Continuously identify opportunities to enhance the incident management process and contribute to the development and improvement of incident management practices.

- Emergency Response: Be available for on-call duties and respond to major incidents outside of regular working hours as needed.

Qualifications :

- Bachelor's degree in computer science, information technology, or related field.

- Proven experience in managing major incidents, especially in Azure cloud environments.

- ITIL Certification is mandatory.

- Azure certifications (e.g. , Azure Administrator, Azure Solutions Architect) are highly desirable.

- Strong technical background with a deep understanding of Azure services, and infrastructure.

- Excellent communication and leadership skills to effectively coordinate incident response activities.

- Familiarity with incident management frameworks and best practices.

- Problem-solving abilities and a proactive approach to incident resolution.

- Strong analytical and documentation skills.

(ref:hirist.tech)

  • Major incident management

    2 days ago

    Hyderabad, Telangana, India Kyndryl Full time ₹ 10,00,000 - ₹ 12,00,000 per month

    Major incident manager handle the major incident using itil principles ITIL certified Good in incident coordination Service coordination Continual improvement Change management Problem managementStake holder management 

  • Major Incident Manager

    3 weeks ago

    Bangalore/Hyderabad, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Role : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...

  • Major Incident Manager

    4 weeks ago

    bangalore, India Swift Strategic Staff Solutions INC Full time

    Role : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...

  • SSE - Major Incident Manager

    2 hours ago

    bangalore, India CGI Full time

    Position Description: * Establishing & Issuing Customer & CGI communications* Communicate status and act as the central communication point* Interlock with the technical teams for incident resolution* Ability to get the right support team based on the incident* Perform escalation to ensure quick resolution of the incident* Engagement of Third...

  • Major Incident Manager

    3 weeks ago

    Bangalore, Karnataka, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Major Incident Manager

    2 weeks ago

    Bangalore, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Major Incident Manager

    4 weeks ago

    bangalore, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Change & Major Incident Management Specialist

    7 days ago

    Bangalore/Pune, IN Innova ESI Full time

    About the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...

  • Change & Major Incident Management Specialist

    7 days ago

    Bangalore/Pune, India Innova ESI Full time

    About the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...

  • Architect - Major Incident Managment

    4 weeks ago

    Hyderabad, India PepsiCo Full time

    Overview: **Main purpose of the Role**: PepsiCo Major Incident Management team is currently seeking an Incident Commander to join our team. Our Incident Response team is responsible for taking charge during all major outages across the enterprise, restore service, perform root cause analysis, document, and report on trends, and proactively prevent issue...

  • Incident Manager

    4 weeks ago

    Hyderabad, India Diebold Nixdorf Full time

    The Global Major Incident Manager (MIM, 24/7) has authority to manage Major Incidents (MI) and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status and incident resolution towards DN’s senior...

  • Incident Manager

    4 weeks ago

    hyderabad, India Diebold Nixdorf Full time

    The Global Major Incident Manager (MIM, 24/7) has authority to manage Major Incidents (MI) and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status and incident resolution towards DN’s senior...

  • IT System Management Analyst

    4 weeks ago

    bangalore, India SPG Consulting Solutions Pvt.Ltd Full time

    Role : Major Incident Manager Description : The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending on the...

  • Incident Manager

    3 weeks ago

    Bangalore/Chennai, Tamil Nadu, India ALP Consulting Full time

    Responsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...

  • Incident Manager

    4 weeks ago

    Bangalore,Chennai, India ALP Consulting Full time

    Responsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...

  • IT System Management Analyst

    3 weeks ago

    Anywhere in India/Multiple Locations/Bangalore, IN SPG Consulting Solutions Pvt.Ltd Full time

    Role : Major Incident Manager Description : The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending...

  • IT System Management Analyst

    2 weeks ago

    Anywhere in India/Multiple Locations/Bangalore SPG Consulting Solutions Pvt.Ltd Full time

    Role : Major Incident Manager Description : The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending...

  • Major Incident Manager

    5 days ago

    Hyderabad, India Oracle Full time

    Responsibilities:• Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.• Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment• Manage applications in multi-server Windows, Linux, and...

  • Major Incident Manager

    6 days ago

    Hyderabad, India Oracle Full time

    Responsibilities:• Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.• Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment• Manage applications in multi-server Windows, Linux, and...

  • Major Incident Manager

    5 days ago

    Hyderabad, India Oracle Full time

    Responsibilities: • Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. • Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment • Manage applications in multi-server Windows, Linux, and...