Architect - Major Incident Managment

2 months ago

Hyderabad, India PepsiCo Full time

Overview:
**Main purpose of the Role**:
PepsiCo Major Incident Management team is currently seeking an Incident Commander to join our team. Our Incident Response team is responsible for taking charge during all major outages across the enterprise, restore service, perform root cause analysis, document, and report on trends, and proactively prevent issue recurrence.

The Incident Commander owns identifying the problem, engaging the proper individuals to resolve the issue and provide communication to the business on actions being taken until the outage is mitigated. This is a fast-paced role that demands quick reaction and the ability to take charge.

**Responsibilities**:
Responsibilities: We are looking for an individual that possesses the following attributes:

- Ability to thrive in fluid, high pressure situations and use fundamental troubleshooting skills to resolve business critical issues.
- Ability to use experience to follow unconventional paths when solving issues.
- Strong leadership presence on a technical bridge call.
- Ability to work autonomously and complete tasks without follow-up.
- Continually identify opportunities for process improvements that provide additional business value.
- Excellent verbal/written communication skills that demonstrate an aptitude appropriate for interaction with the highest levels

of management.
- Knowledge of IT standards and best practices as related to incident management.
- Take part in a 24x7 on-call rotation for full-cycle incident response (mitigation, correction, prevention)

Day to day responsibilities include, but are not limited to:

- Utilizes incident command/management principles to provide direction to cross functional teams during critical outages
- Provide rapid, concise, and accurate incident summaries to appropriate communications channels
- Documents incident activities and conducts post incident reviews with IT leadership
- Keeps up-to-date documentation on incident command processes and training
- Identify processes where improvements can be made

a wide range of problems from technical to operational.
- Drive incident troubleshooting with a methodical, data driven approach
- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Normally receives little instruction on work assignments. Works both independently and collaboratively within the

development and business organizations.
- Understand the full stack of customer and internal facing systems
- Coordinate across teams to address identified risks after service restoration

Qualifications:
**Years of Experience**:

- 5+ years of related technical experience with a broad technical knowledge base.
- 5+ years of ITIL process experience.
- 3+ years building or managing services or infrastructure and familiarity across a wide range of technologies

**Mandatory Technical Skills**:

- Outstanding written and verbal communications skills in English and the ability to express complex issues concisely to

multiple audience.
- Experience managing multi-platform, client-impacting incidents.
- Experience in an incident Commander role.
- Creative problem solving and troubleshooting skills.
- Knowledge of best practice design patterns for performance, resilient systems
- Ability to manage competing priorities, and work well under pressure
- Self-driven with an analytical mind with a bias for action
- Experience with Infrastructure, Application & Cloud monitoring tools. ITOM AIOPS, ELK, AppDynamics, SolMan, Prometheus, and/or Grafana strongly preferred.
- Working knowledge of ServiceNow ITSM and ITOM modules.

Mandatory Non Technical Skills:

- Servant leader, comfortable interacting in a consistently collaborative manner with all levels of the organization
- Practitioner, empowering teams for success, with belief in sharing successes and failures, on a global basis
- Ability to speak both IT and business, with a focus on representing the art of the possible
- Experience in working with multiple Managed Service Providers.
- Excellent written and verbal communication with strong interpersonal skills

**Differentiating Competencies**:

  • Major incident management

    1 month ago

    Hyderabad, Telangana, India Kyndryl Full time ₹ 10,00,000 - ₹ 12,00,000 per month

    Major incident manager handle the major incident using itil principles ITIL certified Good in incident coordination Service coordination Continual improvement Change management Problem managementStake holder management 

  • Major Incident Manager

    1 month ago

    Bangalore/Hyderabad, India Swift Strategic Staff Solutions INC Full time

    Role : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...

  • Major Incident Manager

    1 week ago

    Bangalore/Hyderabad, India Swift Strategic Staff Solutions INC Full time

    Role : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...

  • Lead Engineer- Major Incident Management(MIM)

    7 days ago

    Hyderabad, India Carrier Full time

    Country:IndiaLocation:Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaTitle :Service management- (MIM)Major Incident ManagementLeadLocation : Hyderabad/BangaloreBuild a Career with Confidence:Carrier Global Corporation, global leader in intelligent climate and energy solutions committed to creating...

  • Lead Engineer- Major Incident Management(MIM)

    3 weeks ago

    Hyderabad, India Carrier Full time

    Country: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaTitle : Service management - (MIM) Major Incident Management Lead Location : Hyderabad/BangaloreBuild a Career with Confidence:  Carrier Global Corporation, global leader in intelligent climate and energy solutions committed to...

  • Lead Engineer- Major Incident Management(MIM)

    1 week ago

    Hyderabad, India Carrier Full time

    Country: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaTitle : Service management - (MIM) Major Incident Management Lead Location : Hyderabad/BangaloreBuild a Career with Confidence:  Carrier Global Corporation, global leader in intelligent climate and energy solutions committed to...

  • Lead Engineer- Major Incident Management(MIM)

    3 weeks ago

    hyderabad, India Carrier Full time

    Country: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaTitle : Service management  - (MIM)  Major Incident Management  Lead Location : Hyderabad/Bangalore Build a Career with Confidence:   Carrier Global Corporation, global leader in intelligent climate and...

  • Lead Engineer- Major Incident Management(MIM)

    3 weeks ago

    Hyderabad, India Carrier Full time

    Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Title : Service management  - (MIM)  Major Incident Management  Lead Location : Hyderabad/Bangalore Build a Career with Confidence: Carrier Global Corporation, global leader in intelligent...

  • Lead Engineer- Major Incident Management(MIM)

    1 week ago

    hyderabad, India Carrier Full time

    Country: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaTitle : Service management  - (MIM)  Major Incident Management  Lead Location : Hyderabad/Bangalore Build a Career with Confidence:   Carrier Global Corporation, global leader in intelligent climate and...

  • Lead Engineer- Major Incident Management(MIM)

    2 weeks ago

    Hyderabad, India Carrier Full time

    Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Title : Service management  - (MIM)  Major Incident Management  Lead Location : Hyderabad/Bangalore Build a Career with Confidence: Carrier Global Corporation, global leader in intelligent...

  • Incident Manager

    2 months ago

    hyderabad, India Diebold Nixdorf Full time

    The Global Major Incident Manager (MIM, 24/7) has authority to manage Major Incidents (MI) and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status and incident resolution towards DN’s senior...

  • Incident Manager

    2 months ago

    Hyderabad, India Diebold Nixdorf Full time

    The Global Major Incident Manager (MIM, 24/7) has authority to manage Major Incidents (MI) and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status and incident resolution towards DN’s senior...

  • Incident Manager

    1 week ago

    hyderabad, India Diebold Nixdorf Full time

    The Global Major Incident Manager (MIM, 24/7) has authority to manage Major Incidents (MI) and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status and incident resolution towards DN’s senior...

  • Incident Manager

    1 week ago

    Hyderabad, India Diebold Nixdorf Full time

    The Global Major Incident Manager (MIM, 24/7) has authority to manage Major Incidents (MI) and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status and incident resolution towards DN’s senior...

  • Major Incident Manager

    3 days ago

    Hyderabad, India Oracle Full time

    Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company. Career Level - IC3 Responsibilities: • Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. • Maintain,...

  • Incident Manager

    3 weeks ago

    Hyderabad, India Milestone Full time

    Overview Triage and analyze the major incident using the known triage data gathered, support documentation, and define procedures. Facilitate, manage, and document the Incident throughout the lifecycle of the Incident. Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high...

  • Incident Manager

    1 week ago

    Hyderabad, India Milestone Full time

    Overview Triage and analyze the major incident using the known triage data gathered, support documentation, and define procedures. Facilitate, manage, and document the Incident throughout the lifecycle of the Incident. Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high...

  • Incident Manager

    3 weeks ago

    hyderabad, India Milestone Full time

    Overview Triage and analyze the major incident using the known triage data gathered, support documentation, and define procedures. Facilitate, manage, and document the Incident throughout the lifecycle of the Incident. Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high...

  • Incident Manager

    1 week ago

    hyderabad, India Milestone Full time

    Overview Triage and analyze the major incident using the known triage data gathered, support documentation, and define procedures. Facilitate, manage, and document the Incident throughout the lifecycle of the Incident. Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high...

  • Incident & Problem Management Analyst (ITSM and Incident Management)

    1 week ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    Job Description Incident & Problem Management AnalystSummary of Position:The Incident & Problem Management Analyst will be responsible for ensuring a cohesiveness incident and problem management practice for Inspire Shared Services. The role will lead the Major Incident process for Inspire Shared Services focusing on E-commerce and Infrastructure. The role...