Lead Engineer- Major Incident Management(MIM)

7 days ago


Hyderabad, Telangana, India Carrier Full time
Country: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad, Telangana, IndiaTitle: Service Management - (MIM) Major Incident Management Lead

Location: Hyderabad/Bangalore

Build a Career with Confidence: Carrier Global Corporation, a global leader in intelligent climate and energy solutions, committed to creating meaningful solutions for people and our planet for generations to come. From the start, we've been pioneers in developing new technologies and industries. Today, our continuous innovation is driven by a diverse, world-class workforce focused on customer-centricity.

About the Role: Carrier is looking for a skilled professional to join the Corporate IT team to contribute to the Service Excellence strategy. The role involves managing the incident management program using Service Now and introducing new technologies for enhancing employee productivity and business processes integration.

Key Responsibilities:
  • Manage and lead end-to-end Major Incident Management service
  • Participate in projects impacting Incident Management
  • Define and implement Major Incident Management processes and procedures
  • Monitor incidents to ensure SLAs are met
  • Facilitate communication for major incidents
  • Provide training and support on incident management
  • Analyze incident records for trends and insights
  • Implement escalation procedures for swift resolution
  • Conduct post-incident reviews for continuous improvement
  • Coordinate with partners to resolve major incidents
Education / Certification:
  • 8 - 11 years of major incident management experience in IT
  • Strong understanding of Incident Management methodologies and best practices
  • Organizational, interpersonal, and technical skills are essential
  • Ability to build and maintain customer relationships
  • Highly motivated and results-oriented individual
Benefits:
  • Competitive benefits programs offered
  • Health insurance for peace of mind
  • Flexible schedules and leave policy
  • Professional development and Employee Assistance Program
Our commitment to you:

Carrier values the expertise, creativity, and passion of its employees. It provides a supportive work environment that fosters innovation, teamwork, and personal growth. Diversity and inclusion drive our efforts for continuous improvement and innovation. Join us in making a difference

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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