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Major Incident Manager
4 months ago
Role : Major Incident Management
Key Skills : Major Incident Management, ITSM, Good Understanding of Azure Core
Notice Period : Immediate- 15 Days
Job Description :
We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents.
The ideal candidate will play a critical role in ensuring that our Azure-based systems and services are resilient and that any disruptions are promptly addressed, minimizing downtime and impact on our operations.
Key Responsibilities :
- Major Incident Management : Lead the coordination, communication until the resolution of major incidents that impact our Azure-based services. This includes taking ownership of incidents, assembling cross-functional teams, and driving the incident management process to resolution.
- Azure Technical Expertise: Possess in-depth knowledge of Azure services, infrastructure, and configurations. Provide technical guidance to incident response teams during major incidents to diagnose and resolve issues promptly.
- Cross-Functional Collaboration: Collaborate with technical teams, support staff, and relevant stakeholders to ensure swift and effective response to major incidents. Facilitate communication and coordination among involved parties.
- Documentation: Maintain detailed incident records, including timelines, actions taken and resolutions.
- Incident Escalation: Understand incident severity levels and ensure appropriate escalation procedures are followed to engage necessary resources and expertise.
- Incident Process Improvement: Continuously identify opportunities to enhance the incident management process and contribute to the development and improvement of incident management practices.
- Emergency Response: Be available for on-call duties and respond to major incidents outside of regular working hours as needed.
Qualifications :
- Bachelor's degree in computer science, information technology, or related field.
- Proven experience in managing major incidents, especially in Azure cloud environments.
- ITIL Certification is mandatory.
- Azure certifications (e.g. , Azure Administrator, Azure Solutions Architect) are highly desirable.
- Strong technical background with a deep understanding of Azure services, and infrastructure.
- Excellent communication and leadership skills to effectively coordinate incident response activities.
- Familiarity with incident management frameworks and best practices.
- Problem-solving abilities and a proactive approach to incident resolution.
- Strong analytical and documentation skills.
