Major Incident Manager

1 month ago

Hyderabad, India Oracle Full time

Responsibilities:

• Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.

• Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment

• Manage applications in multi-server Windows, Linux, and Oracle environment, requiring limited or no downtime.

• Responsible for the system administration activities within 24x7 environments, using Oracle based applications

• Required to monitor the staging, development and production environments, and if necessary troubleshoot to resolve and or escalate any system, application or operational issues.

• Responsible for opening, updating, providing status and closing tickets.

• Performs diagnostic / assessment functions to include the determination and the execution of corrective actions(s) on real-time basis.

• Directs and coordinate corrective actions to restore and repair application/ server and system conditions internally and externally.

• Serves as technical specialist responsible for front line troubleshooting of service issues and interruptions.

• Author, update and keep current procedural documentation.

• Assist in the gathering of metrics and performance trends for analysis and tuning.

• Is self-motivated by the challenge put in front of them.

• Can work remotely, with no in office supervision.

• Works well with other talented members of the team and assist with any cross training as identified.

• Can work with deadlines and milestones.

• Collaborate with other operational support teams (systems engineering, network engineering, DBAs (Data Base Administrator), application support and application development teams.

• Assure security of and access to mission critical data.

• Participate as part of a team within identified off hours maintenance

• Provide off-hours support according to schedule.

• Review on a regular basis (at a minimum – quarterly) OCI metrics and procedures and any identified training.

• Participate in identified disaster recovery and backup procedures.

• Experience with TCP/IP, Telnet, SMTP, FTP, VPN and DNS services. Installation and operation of custom Internet and Intranet computing environments running Windows and Linux.

• Disciplined technical thinker, able to work within environment that has a highly documented process.

Education and Work Experience:

• BS or MS in CS or related disciplines.

• 4-7 years experience with at least 2 years in investigating incidents while being part of an incident response team

• Demonstrable expertise in server/system management in a production environment

• Alert Monitoring background in a 24x7 environment

• Strong communication skills.

• Certification on ITIL / Six Sigma.

• Working Knowledge of Linux Virtual Server environments.

• Experience with networking monitoring tools such as TCP/IP, SMTP, sFTP, Active Directory, DNS services.

• Must be self-managed and self-motivated.

• Familiar with updating and creating technical documentation.

Requirements:

• First rate customer service skills are a MUST.

• Knowledge of UNIX and/or Linux.

• Must be available to be on call 24x7

• Availability on week-end on rotation basis

• Excellent communication, interpersonal, organizational and planning skills.

• Must be able to work in a fast-paced team environment.

• Flexible work schedule.

• Able to follow identified process

• Able to communicate and not be afraid to ask questions.

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