Associate Engineer
4 weeks ago
2. Data Analysis:- Analyze data collected from Aternity and other relevant IT monitoring tools.- Extract insights related to user experience, performance bottlenecks, and potential areas for improvement.- Collaborate with cross-functional teams to address identified issues.- Maintain active global collaboration with other Micron IT operations teams, both internal and external to I&O, to ensure effective teamwork and knowledge sharing.
3. Aternity Mastery:- Explore Aternity extensively to gain a deep understanding of its features.- Identify ways to leverage Aternity features for enhancing end-user experience within Micron Enterprise.
4. Documentation and Reporting:- Document processes, procedures, and best practices related to Aternity administration.- Prepare regular reports on user experience metrics, system performance, and trends.
5. 24/7 On-Call Support:- Provide support for priority issues on a 24/7 basis.- Be available to address critical incidents promptly and ensure seamless operations.
Qualifications:- Education: Bachelor's degree in Engineering, Computer Science, or a related field.- Skills:- 0-2 years of experience working in Information Technology systems analysis- Proficiency in Python for data analysis.- Familiarity with Aternity or similar end-user experience monitoring tools.- Strong analytical skills and attention to detail.- Excellent communication and collaboration abilities.- Knowledge of IT service management concepts.This role offers an exciting opportunity for an Associate Engineer to contribute to the optimization of IT services and end-user experience. If you are passionate about data analysis, collaboration, and making a positive impact, we encourage you to apply
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