Customer Delivery Manager

3 weeks ago

Bengaluru, Karnataka, India Livspace Full time

In the role of Customer Delivert Manager, you will be responsible for implementing an appropriate and effective project or programme management framework for residential interior fit-out projects. You will support in defining and implementing criteria for control and management of the projects in the region.

  • Manage the design and site delivery team and their performance of delegated responsibilities.
  • Ensure assigned projects are completed within schedules while meeting client needs, business objectives and design guidelines.
  • Manage project deliverables including risk allowance. monitor and control changes/variations.
  • You will coordinate and foster teamwork between all project stakeholders.
  • You will be responsible for guiding and managing coordination with vendors and business partners through the completion of the projects.
  • Establish and prepare formal reporting arrangements on project progress for clients and Company.
  • To be the escalation point of contact between the Client (or his representative) and Livspace as needed to ensure projects are delivered on time within Livspace quality standards.
    • Degree in Architecture or Interior Design and post graduation in Project Management/Construction management, preferably from a Tier I institute.
    • Minimum 5 years of experience in the building construction industry.
    • A process driven project management professional with quick problem-solving skills.
    • Excellent interpersonal and communication skills.
    • Relevant experience of managing interior fit-out projects including residential, retail and office projects.
    • Knowledge of individual trades and subcontractors relevant to interior fit-outs.
    • Tech-savvy professional with experience in successfully adopting digital and technology initiatives.
    • Ability to work in a fast paced environment without compromising on quality and customer satisfaction.
    • Ability to work well under pressure and to work independently.

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