Delivery Manager

5 days ago

Bengaluru, Karnataka, India Acronotics Full time US$ 1,50,000 - US$ 2,00,000 per year

Role Overview

We are seeking an experienced Delivery Manager to lead end-to-end delivery of multiple automation and AI programs across diverse industry verticals. This role requires a unique blend of technical acumen, large-scale resource management, multi-project delivery expertise, and strong client relationship skills. You will oversee teams of 100+ members, manage both Time & Material and Fixed Bid engagements, and play a pivotal role in expanding our client relationships.

Key Responsibilities

1. Technology Leadership (RPA & AI)

  • Serve as the delivery lead for RPA and AI programs, ensuring solutions align with client business goals and technical standards.
  • Understand multiple RPA platforms (e.g., UiPath, Power Automate, Blue Prism, Automation Anywhere) and AI/ML technologies, including Generative AI use cases.
  • Provide guidance on solution design, architecture, and delivery approach in collaboration with technical leads.
  • Stay ahead of emerging trends in automation, AI, and intelligent workflows to drive innovation.

2. Resource & Capacity Management

  • Manage large-scale delivery teams (100+ members), ensuring optimal utilization, bench, and skill alignment.
  • Drive recruitment, onboarding, and upskilling strategies to build high-performance delivery teams.
  • Plan and execute allocation/deallocation of resources across projects to balance workloads and maximize productivity.
  • Maintain accurate skill inventories to support proactive staffing and career development plans.

3. Delivery & Program Management

  • Lead delivery of multiple concurrent projects with varying sizes, complexity, and commercial models.
  • Manage both Time & Material and Fixed Bid engagements, ensuring profitability, quality, and on-time delivery.
  • Define delivery governance frameworks, KPIs, and SLAs; monitor performance against them.
  • Implement risk management, change control, and escalation processes for smooth program execution.
  • Collaborate with cross-functional teams for integrated solution delivery.

4. Customer & Stakeholder Management

  • Act as the senior delivery interface for key clients, fostering trust and long-term partnerships.
  • Drive account growth by identifying new opportunities, collaborating with sales/pre-sales teams, and delivering customer success.
  • Conduct regular client governance meetings, presenting project updates, ROI metrics, and improvement recommendations.
  • Manage executive stakeholder expectations and resolve escalations with a solution-oriented approach.

Qualifications & Experience

  • Bachelors or Master's degree in computer science, Engineering, or related field (MBA preferred).
  • 12+ years of IT delivery experience, including at least 5 years in RPA, AI, or Intelligent Automation programs.
  • Proven track record of managing large-scale teams (100+ people) and delivering enterprise-grade projects.
  • Strong understanding of multiple RPA tools and AI/ML technologies.
  • Experience in managing multi-project delivery with diverse commercial models (T&M and Fixed Bid).
  • Exceptional stakeholder management and account growth skills.
  • PMP, PRINCE2, or Agile certifications preferred.

Key Competencies

  • Strategic thinking with operational execution skills.
  • Strong leadership and people management abilities.
  • Excellent communication, presentation, and negotiation skills.
  • Business acumen and financial management for delivery profitability.
  • Ability to thrive in a fast-paced, high-growth environment.

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