Delivery Manager

2 weeks ago

Bengaluru, Karnataka, India izmo Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location: Bangalore, JP Nagar (Work from Office)

Shift: US Business Hours (Night Shift India time - 08:30 PM to 05:30 AM)

We are seeking an experienced Delivery Manager to lead software product delivery management and serve as a critical bridge between our India and US teams. The ideal candidate will be a strong communicator in English, a proactive problem solver, and a proven leader who can ensure smooth coordination, successful project execution, and high levels of client satisfaction.

Primary Roles & Responsibilities:

Client Engagement & Communication

  • Act as the primary point of contact for US-based clients during their business hours.
  • Build trust-based relationships through clear, timely, and professional communication.
  • Understand client business needs and translate them into actionable delivery plans.

Delivery Oversight

  • Manage end-to-end delivery of software projects and services, ensuring quality, timeliness, and adherence to scope.
  • Monitor KPIs and SLAs, proactively resolving risks and escalations.
  • Ensure alignment between US client expectations and India delivery execution.

Team & Coordination

  • Collaborate closely with India-based delivery teams, ensuring clarity of goals, roles, and timelines.
  • Mentor and guide team members to deliver high-quality outcomes.
  • Foster a culture of accountability, collaboration, and continuous improvement.

Account Management

  • Drive customer satisfaction, retention, and long-term account growth.
  • Identify opportunities for additional value delivery and work with internal teams to execute.

Key Skills & Qualifications

  • 10 years - 15 years of experience in delivery management, with strong exposure to US clients and product delivery.
  • Exceptional communication and interpersonal skills able to influence, build rapport, and manage expectations across cultures.
  • Proven expertise in client engagement, delivery oversight, and account retention.
  • Strong leadership and team management capabilities.
  • Familiarity with project management tools and methodologies (Agile, Scrum, etc.).
  • MBA qualification (mandatory).
  • Willingness to work night shift (US time zone).

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