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Assistant Facilities Administrator

2 months ago

Pune, India Gera Developments Full time

With over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and innovation. Guided by our philosophy of ‘Let’s Outdo,’ we strive for excellence, aiming to surpass our customers’ expectations.

Our journey of five decades, marked by unwavering commitment to putting customers first, has expanded our footprint across Pune, Goa, and Bengaluru. We have also ventured into the international market with projects in California and San Francisco, USA, establishing a global presence.

Our Achievements

Gera Developments Pvt Ltd is the only developer to be recognized in the top 10 Mid-size Organizations six times in a row by Great Places to Work. In the year 2023-24, we proudly ranked #9 in Best Mid-size Workplaces in India and #60 in Best Mid-size Workplaces in Asia. This year, we are the only developer amongst the top 50 Best Mid-size Workplaces, 2024 along with being honoured for Building a Culture of Innovation, testifying to our outstanding people practices.

Our Culture

How did we achieve this? By cheering for our outdoers. We care about our team and invest in their success. We cultivate a culture of innovation, inclusiveness, high growth, and rewards, inspiring our employees to challenge themselves, become their own competition, and achieve not only their professional goals but also their self-development objectives.

A Career with Us Means:

  • Freedom to Innovate: We encourage you to bring your creative ideas to the table.
  • Risk-Taking and Learning: Embrace risks, learn from failures, and develop new skills.
  • Opportunities for Entrepreneurship: Countless opportunities to showcase the entrepreneur in you.

Who We Are Looking For:

  • Go-Getters: Ambitious individuals who aim high and achieve outstanding results.
  • Innovative Thinkers: Creative minds who find solutions on the go.
  • People of Integrity: Individuals whose greatest asset is their character.
  • Master Jugglers: Professionals who can multitask like pros without dropping a ball.
  • Self-Driven Enthusiasts: Action-oriented individuals who dive deep into plans without waiting for a push.

We are looking for aspiring candidates as Facility Management Coordinators for our projects in Pune East & West. The job responsibilities are -

Job Purpose

  • Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.
  • Arrange customer appointments for issue resolution.
  • Process and track all CAM-related expenses across project sites.
  • Escalation management for CAM/WAP queries
  • Document maintenance and hygiene

Roles & Responsibilities

  • Process bills and ensure timely monthly reconciliations.
  • Coordinate with teams for timely and qualitative closure of customer issues.
  • Track expenses by project, prepare maintainance budgets, and monitor budget vs. actuals.
  • Prepare and document consumables and consumption details monthly.
  • Maintain all documentation and ensure audit compliance.
  • Prepare and maintain all systems AMCs, warranties, and condominium handover folders.
  • Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.
  • Prepare PM work schedules and ensure follow-through for all relevant sites.
  • Distribute customer complaints to frontend personnel and ensure resolution within TAT.
  • Arrange customer availability and support frontend personnel in attending to complaints.
  • Handle all customer correspondence and provide timely updates.
  • Track project learnings and submit reports to HOD for analysis.
  • Take on additional tasks and learning opportunities as assigned by the HOD.

E. Technical & Functional Skills

  1. DEE or BE Electrical
  2. High integrity, commitment, and honesty.
  3. Excellent communication skills and tech-savvy.
  4. Analytical mindset to generate insights from reports.
  5. Strong adherence to processes and systems.

F. Competencies Required

  • Result Orientation
  • Efficiency Orientation
  • Customer Focus
  • Team Working
  • Integrity

If you have a passion for 'Outdoing' and embody these qualities, Gera Developments is the place for you Join us in creating a future where excellence is the norm and innovation is a way of life.