Senior Analyst, HR Operations
4 weeks ago
Description
:
Purpose of Role
Research, design and develop standard and adhoc reports, templates, Dashboards, Scorecards and Metrics for markets utilizing appropriate tools and system. Trouble shoot data and reports. The person in this role will be dedicated to customer service and resolving reporting queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers’ need and appropriate response. The reporting Specialist will have specialist knowledge and will manage cases end to end to resolution.
Particular focus on:
proactive and brilliant customer service
finding solutions and embedding smart results to drive continuous improvement
share ideas and solutions with senior stakeholders allowing them to build their knowledge and reputation.
building strong relationships within the markets globally and all stakeholders will create diversity and further stretch in the role.
Top Accountabilities
Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data Accuracy and Customer Satisfaction.
Manages activities relating to all workload on the Service Now query management system, including comprehensive notes and audit trails.
Excellent interpersonal skills and business acumen.
Proactively suggest ways to improve efficiency of reports
Maintain HR data tools, reporting and dashboards.
Produce and deliver standard (monthly, quarterly, and annual) and customized HR reports using Workday.
Respond to HR data requests on an ad hoc basis by capturing, analyzing, and reporting relevant data from various sources.
Satisfy compliance requirements (e.g. Complete system reconciliations where needed, collect offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).
Qualifications and Experience Required
Bachelor’s Degree in HR
Master’s degree in HR will be an added advantage
5-6 years of HR Process Experience
Excellent customer service skills
Understands and has a deep knowledge of HR policies, procedures
Ability to analyse, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.
Solid understanding of all components of the HR Operating Model
Ability to understand process principles and consistent application
Ability to build great relationships across all the SSC teams
Ensures agreed results and service levels are met to defined SLA’s
Reviews processes and provides feedback in order to assist in continuous process improvement
Ability to priorities effectively and balancing activating new queries with resolving existing one.
Demonstrates good judgement, diagnosing the requirements and need with skills and speed and identifying the appropriate response.
Passionate about a great customer experience
Hardworking team worker, able to build great working relationships across diverse styles and a variety of stakeholders
Steadfast pursuit of excellence, energy for motivating change and improvement that will simplify for everyone. Thinks outside of the box. Is open to challenge and change.
Articulate, with excellent interpersonal skills and ability to act in a calm, rational manner while under pressure.
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
2024-05-23-
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