Process Analyst, HR Operations

1 month ago


bangalore, India Diageo Full time

Description

:

Job description

Workday and HR operations process knowledge is a must

o Prior experience of working in a global shared services/HR operations model supporting the EMEA, United Kingdom regions

o Excellent customer service skills

o Fluent in English

o Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent way

o Ability to analyse, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.

o Working knowledge of all components of the HR Operating Model

o Ability to understand process principles and consistent application

o Ability to build great relationships across all the SSC teams

o Ensures agreed deliverables and service levels are met to defined SLA’s

o Reviews processes and provides feedback in order to assist in continuous process improvement

o Ability to prioritize effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.

o Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.

o Passionate about a great customer experience

o Enthusiastic team worker, able to build great working relationships across diverse styles and a variety of stakeholders

o Lives and breathes accuracy and detail, gets it right first time

o Relentless pursuit of excellence, energy for driving change and improvement that will simplify for everyone. Thinks outside of the box. Is open to challenge and change.

o Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.

· Workday, Oracle HRMS or PeopleSoft knowledge. Workday is preferable

· Having prior experience working in a shared services model for United Kingdom or US clients

· Service Now, Siebel, Work Queue management or any otherHR ticking tool knowledge

years of exp - 2 to 5 years

Contract generation process know how

· HR operations process knowledge

· Prioritizing actions

· Handling pressure

· Team Player

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2024-05-10
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