Customer Service and Pricing

5 hours ago

Four Points By Sheraton Navi Mumbai Vashi, India Austral International Co. Full time

Job Description

Designation: Deputy Manager – CS/Pricing
Function: Customer Service / Pricing
Line of Business (LOBs): SFE / SFI / AFE / AFI
Product: Ocean & Air (Export and Import)
Reporting to: Senior Manager
Location: Vashi, Navi Mumbai

Key Responsibilities

Pricing / Procurement

  • Build and maintain strong relationships with carriers, vendors, consolidators, NVOCCs, and other key partners.
  • Coordinate shipments efficiently across vendors including main line operators, NVOCCs, IATA agents, transporters, CFS operators, customers, and overseas agents.
  • Conduct freight negotiations for standard, project, and special containers as well as with IATA agents.
  • Monitor and update the RFQ (Request for Quotation) tracking sheet on a weekly basis.
  • Ensure timely submission of rates/quotations to customers, enabling faster feedback and early negotiations with shipping lines and vendors.
  • Assist clients in selecting suitable equipment and calculating container requirements based on packing lists, while providing relevant rate details.
  • Proactively explore opportunities to maximize profitability across transactions.
  • Compare rates across shipping lines and transporters, negotiating the best possible pricing to secure higher margins.
  • Revisit accepted rates to negotiate further cost reductions and improve profitability.
  • Work towards reducing overhead costs such as ocean freight and land-side expenses.
  • Improve conversion ratio by securing competitive rates aligned with customer indications.

Customer Service

  • Provide daily shipment status updates (DSR) to customers.
  • Ensure timely and accurate updates to customers and overseas partners, guiding the team to maintain high customer satisfaction.
  • Manage key corporate accounts, local sales shipments, and agent-nominated shipments.
  • Build and foster strong client and vendor relationships to ensure smooth operations.
  • Ensure timely invoicing to customers and overseas partners within agreed credit terms.
  • Maintain proactive engagement with clients and prospects.
  • Provide timely updates to internal offices, overseas partners, and branches.
  • Offer guidance and support to colleagues and subordinates, ensuring efficient execution of tasks and cost optimization.
  • Apply proactive and forecasting techniques to keep customers informed.
  • Resolve open issues effectively and escalate proactively when needed.
  • Communicate effectively across organizational levels.

IT Systems (CargoWise)

  • Ensure accurate job updates in CargoWise.
  • Maintain and update cost sheets for all jobs.
  • Share "Operations Remarks" with accounts team for smooth job closures.
  • Generate and present MIS reports to management as required.

Job Types: Full-time, Permanent

Pay: ₹450, ₹550,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Customer Service Representative

    5 hours ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...

  • Customer Service and Pricing

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Austral International Co. Full time ₹ 4,50,000 - ₹ 5,50,000 per year

    Job DescriptionDesignation: Deputy Manager – CS/PricingFunction: Customer Service / PricingLine of Business (LOBs): SFE / SFI / AFE / AFIProduct: Ocean & Air (Export and Import)Reporting to: Senior ManagerLocation: Vashi, Navi MumbaiKey ResponsibilitiesPricing / ProcurementBuild and maintain strong relationships with carriers, vendors, consolidators,...

  • Customer Service Executive

    5 hours ago

    Four Points By Sheraton Navi Mumbai Vashi, India Pegasus Panels Pvt Ltd Full time

    Job Opening: Customer Service Executive (Only F2F /Walk-In Interviews) Company: Dorby Laminate Location: Vashi, Navi Mumbai Working Days: Monday to Saturday Working Hours: 10:00 AM to 6:00 PM Company Overview Dorby is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the...

  • Customer Service and Pricing

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Austral International Co. Full time

    **Position: Customer Service and Pricing** **No. Of openings**: **Location**: Mumbai, Bangalore. **Qualification**: Graduation with PG Diploma in Logistics/ MBA **Salary**: **Gender specifications if any**: Job Responsibility**:(Customer Service)** - **Resolve customer issues**: Address complaints, delays, and other problems related to shipments. -...

  • Pricing Customer Service

    2 weeks ago

    Mumbai, India Busisol Sourcing Full time

    **Job Code** - : JN/43212/2013 **Function area** - : Pricing&customer service **Contact Person** - : Ramachandran **Industry type** - : Logistics/shipping **Position** - : Pricing customer service **Work Experience** - : 3 to 2 **Status** - : active **Hiring Role** - : pricing & customer service **Response Ph/Mob** -: - +91-XXXXXXXXXX **Date** - :...

  • Opening for Sales

    4 hours ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    About Us Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Business Process, Information Technology and Digital Services units. We help brick & mortar businesses go...

  • Pricing Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    **JD -Pricing and RFQ bidding.** **Key responsibilities**: - Responsible for negotiating with MLO’s/NVOCC’s to ensure that we have in market rates. - Responsible for maintaining and updating tariffs for major trade lanes. - Liaise with Shipping Lines, Overseas Counterparts & Other Brokers to ensure competitive pricing is sourced and fed in the...

  • Service Center Manager

    3 hours ago

    Four Points By Sheraton Navi Mumbai Vashi, India IDMAA Pvt Ltd Full time

    Job Title : Service Centre Manager Experiences : 5+ years Department : Service Reports To : Cluster Manager Summary: The Service Centre Manager is responsible for overseeing the daily operations of the service centre, ensuring efficient and high-quality service delivery. This role involves managing a team of technicians, coordinating with other departments,...

  • Team Lead

    5 hours ago

    Four Points By Sheraton Navi Mumbai Vashi, India Sciative - We Price Right Full time

    About Sciative Solutions: We are a B2B SaaS organization leading the AI driven dynamic pricing revolution in India. We are looking for a dynamic numerically inclined individual to lead one of our business teams in Travel domain in order to ensure maximum customer success and delight. Key Responsibilities : Team Leadership and Development: Lead, mentor, and...

  • Steward (Restaurant Service Staff)

    5 hours ago

    Four Points By Sheraton Navi Mumbai Vashi, India Combo Jumbo Full time

    We are looking for enthusiastic Stewards to provide excellent service to our guests. Stewards will be responsible for assisting customers, serving food & beverages, and maintaining cleanliness in the dining area. Responsibilities: Welcome and assist guests with menu & seating. Take food & beverage orders and serve them properly. Maintain table setup,...